Our Incense made of 100% percent natural myrrh resin has been flagged as an synthetic cannabinoid. What can we do to unblock our products. They are not synthetic and does not even belong to cannabionoids group of plants. Myrrh (/mɜːr/; is a gum-resin extracted from a few small, thorny tree species of the Commiphora genus, belonging to the Burseraceae family.[1] Myrrh resin has been used throughout history in medicine, perfumery, and incenses. Has nothing in common with cannabis.Nothing. Our product is 100 percent natural.

Myrrh resin, a substance mentioned multiple times in the Bible and used for centuries in various cultural and spiritual practices, is now facing restrictions on Amazon.

"And they presented unto him gifts; gold, and frankincense, and myrrh." – Matthew 2:11

My Myrrh resin listing was recently flagged and removed by Amazon, citing concerns related to synthetic cannabinoids or restricted chemicals. However, Myrrh resin is a completely natural aromatic substance with a long history of traditional use.

Other sellers have also reported similar issues, despite the fact that Myrrh is not a synthetic product and has been used for centuries in incense, meditation, and cultural practices. Meanwhile, other natural resins like Frankincense remain available without restriction.

Has anyone else experienced this issue? Why is Myrrh resin being misclassified, and is there a way to resolve it? Let’s discuss.

Our Brand Name is missing from all product titles (we have over 100 ASINS), whereas some other sellers in our categories have brand names displayed in the title. Seller Support says this is a new policy for listing titles to improve the customer experience. But interestingly, many other brands (especially Chinese brands) seem to have their brand names show up. This is not a fair/consistent policy. We are brand registered and customers actually search for our brand name when they buy our products, so it's only hurting the customer. I would like to have our brand name displayed in the title, too.

Looking through other forums, it seems like some sellers can request an exemption from this policy, but seller support is not being helpful. Can a mod please assist in requesting this exemption?

Case ID 16954948521