My Amazon Seller Account Was Suspended Due to a Misunderstanding

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Seller_6nRHo2A7vcnyO

My Amazon Seller Account Was Suspended Due to a Misunderstanding

Hello,

I have an Amazon seller account, and it was recently suspended for allegedly violating the multiple accounts policy. However, I believe this is a misunderstanding.

I have two separate sponsored advertising accounts linked to my seller account. These are not separate seller accounts but advertising accounts associated with the same seller account. When I reached out to the Amazon Ads Support Team, they confirmed that this setup does not violate Amazon's policies.

Despite this, my account was suspended. How should I proceed to resolve this issue? Has anyone experienced a similar situation or have any suggestions?

Thank you in advance for your help.

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5 replies
Tags:Deactivated, Suspended
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5 replies
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Seller_kIukTwdhvntAp

"However, I believe this is a misunderstanding.

I have two separate sponsored advertising accounts linked to my seller account. "

While YOU consider that to not be an issue due to only being 'sponsored advertising accounts' it looks like AMAZON is taking the stance that an account is an account is an account.

They say that the one was 'enforced for violating one of out policies."

In almost all cases, even when people have fully authorized multiple accounts when one has a problem they ALL have a problem.

You will need to fix the issue with the first account that got sanctioned in order to fix the suspension.

Find what Amazon said the problem is and post it here so people can see if there is a solution.

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Seller_32ZMm9zfeBF6v

@Seller_kIukTwdhvntAp You seem to know Amazon. Can I please get your help on my last discussion, “"Other" fees increased from around $20 to $972 within 10 days. What are "other" fees?

I believe I know where the other fees are coming from, ups. Do you know where to find why packages have been “adjusted?”

Thanks in advance, PP

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Seller_6nRHo2A7vcnyO

Problem fixed, thank you very much for your help

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Seller_kIukTwdhvntAp

" “"Other" fees increased from around $20 to $972 within 10 days. What are "other" fees?"

There are a lot of posts about 'other'. I do NOT use Amazon 'buy shipping' so I don't have that problem. I want control of all of my shipping costs in one place for all my sales sites and I can work directly with the carriers to solve problems!

By using their system you have to jump through too many hoops to try and find out anything and even when you discover the issue it is next to impossible to fix.

You have to work through THEIR account links for UPS, FedEx, USPS, etc. and there does not appear to be any consistency about how things are handled by the carriers.

Maybe one of the MODS can offer more enlightenment than they have been able to offer for the "other" posts about 'other' but I wouldn't hold your breath. Amazon is blowing even more smoke than normal about this fiasco.

Good luck.

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April_Amazon

Hello @Seller_6nRHo2A7vcnyO,

Thank you for bringing this to our attention on the Forums. Dealing with an Account Deactivation can be confusing and frustrating. I do appreciate you providing the Performance Notification. With this information, and help from an internal team, I have better ability to research your specific situation. My goal is to provide you with the most accurate and helpful guidance possible.

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Seller_6nRHo2A7vcnyO

I have two separate sponsored advertising accounts linked to my seller account. These are not separate seller accounts but advertising accounts associated with the same seller account. When I reached out to the Amazon Ads Support Team, they confirmed that this setup does not violate Amazon's policies.

Despite this, my account was suspended. How should I proceed to resolve this issue? Has anyone experienced a similar situation or have any suggestions?

View post

What I am seeing is there is an issue with the Store in the UK region. Please access that store and complete the Virtual Identity Process. Make sure you have all the necessary documents for this. This may be helpful: Global seller identity verification

Your next steps should be:

  • Access you UK Store
  • Go to Settings - top right corner
  • Click Account Info
  • You should see Identity Information - it looks like this needs to be completed.
  • Then open your Performance Notification from December 15,2024 - you will see a link to schedule an interview.

This may or may not be your advertising account. Sometimes when Sellers open a US store, there is a selection available to open globally. If you do that, ALL Stores in ALL Regions must be in good standing. Please review: Understanding Multiple Account Policy

Thank you @Seller_kIukTwdhvntAp for always supporting the Community.

I sincerely hope the information I've provided is directly relevant to addressing your account deactivation issue. The primary goal is to equip you with the knowledge and resources necessary to resolve this situation effectively.

I would very much like to know about your progress and the outcomes of your efforts. I encourage you to keep us updated on your situation, whether you've managed to resolve the issues or if you're still facing obstacles.

I look forward to your response. Thank you for reaching out on the Forums.

April

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