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Seller Flex inventory in Reserve from Last One month.
Hello Team we have put temporary holiday on our seller flex site. Later we have activated site on seller flex support. But form then the inventory is not live and showing in reserve. We have created more than 5 case ID. No support they just close the id without addressing the issue.
More than 1 mouth has been passed still inventory is in reserve.
Site Code :- VJVS
please look forward to this issue or anyone know what resone for invetery going in Reserve.
16 replies
Adam_Amazon_
Hello @Seller_24dJ78uSTXGXx,
Thank you for posting on the Forums. Is this happening with all inventory or a certain product?
Regards,
Adam
Adam_Amazon_
Hello @Seller_24dJ78uSTXGXx,
The issue is under investigation from our internal team. Will update it once I get an update.
Regards,
Adam
Seller_24dJ78uSTXGXx
hi adam I got i got reply for support that " you have chosen to not allow inventory in this country. " But we didn't do any thing how can we resolve this issue?
Adam_Amazon_
Hello @Seller_24dJ78uSTXGXx,
Do you mind sharing that communication please?
Regards,
Adam
Seller_24dJ78uSTXGXx
I understand that you are contacting us with the request related to inventory has been stuck in reserve from last 30 days for ASINs: B0D8QKKP94, B0D4TM46X4, B09MWDWN37, B09MVSGFRL, B09F3RTBTZ & B0994V348L. We would like to inform you that, after checking with our internal team we have found that, you have chosen to not allow inventory in this country. Inventory should automatically be transferred out of the fulfilment center after several days. In case the units are still not getting removed from the reserved inventory, please feel free to reach out to us again. Reserved Inventory Report: https://sellercentral.amazon.in/help/hub/reference/G201723860?mons_sel_mkid=amzn1.mp.o.A21TJRUUN4KGV&mons_sel_mcid=amzn1.merchant.o.A3ECHJQP0ZX2RE&mons_sel_persist=true&mons_sel_dc=AAAAmNTDRxY%3D Please let us know how we did. Were you satisfied with the support provided? Click here for yes: https://sellercentral.amazon.in/hz/case-dashboard/v2-hmd?p=A3MXKANT5ZEGB5&c=10087087532&locale=en_GB&k=hy Click here for no: https://sellercentral.amazon.in/hz/case-dashboard/v2-hmd?p=A3MXKANT5ZEGB5&c=10087087532&locale=en_GB&k=hn Thank you for selling with Amazon. Nischitha J. Amazon.in Seller Support
can you fix this problem from your end ?
Seller_24dJ78uSTXGXx
hi adam now they close the case Id 10087087532 again without addressing the issue
Hello from Amazon Selling Partner Support, I understand that you have contacted us regarding reserved inventory. Please to be informed, that as per our investigation we would like to let you know that there were no discrepancies found between EFP and SF WMS: X0023CYMVJ - 15 available and 0 reserved units X0021P4SYT - 9 available and 0 reserved units X0022J1U7R - 15 available and 0 reserved units X0022J0P3H - 15 available and 0 reserved units X0022GASSH - 8 available and 0 reserved units X0022GASTV - 28 available and 0 reserved units .
please can you took forward this case to a senior or provide new seller flex site if there is some bug in this site.
Seller_24dJ78uSTXGXx
hi any update regarding seller flex site VJVS ?
Adam_Amazon_
Hello @Seller_24dJ78uSTXGXx,
I escalated the case to an internal team for investigation. Will get back to you once I have an update.
Regards,
Adam
Seller_24dJ78uSTXGXx
hi any update , if the issue is not fixable for this site code. Can you ask team for new site code ?
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