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Why does Amazon issue a full refund when the customer is clearly lying about the return reason?
Such as:
"Arrived too late" when tracking clearly shows it was delivered on or before the required delivery date.
"Not as described" because it didn't fit in the space they intended to put it, even when the ACCURATE dimensions are prominently noted in the description.
"Unauthorized transaction" because "my 6 year placed the order without my knowledge".
There's many more, but you get the idea. We end up having to pay outbound shipping as well as return shipping in all of these cases. Let's face it, shipping is EXPENSIVE. If I screw up or there's a shipping delay, I have no problem paying for it. If the customer screws up, I DO have a problem paying for it.
Submitting a SAFE-T claim sometimes gets me a reimbursement for the return shipping, but rarely for the outbound shipping, which is sometimes considerably more, especially when they choose next day delivery.
Also, just curious if anyone else reports these returns as "A customer who is violating returns and refund policies" (https://sellercentral.amazon.com/abuse-submission/form/buyer-abuse-refund)? I report every one of them, but I have no idea if it actually does any good?
1 reply
Xander_Amazon
Hi @Seller_414ePmdVkLtm5- I wanted to share the FBM return reason codes as well. If you do suspect repeated buyer abuse, then I do encourage you to continue report that activity through the link you cited.
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