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I am getting orders from Brazil but there are problems
I am getting orders from Brazil, but none of my orders have the buyer's CPF (Cadastro de Pessoas Fisicas)? Apparently this is required. Not one of my orders has this. I have asked customer's for this and get no response. Should I just cancel these orders? We readily ship all over the world but why isn't Amazon asking for the CPF number?
Also, Amazon is not providing shipping labels to Brazil. Nothing. We're having to go off site which means no guarantees. Is there something wrong in our settings which is preventing us from getting Amazon shipping labels - just for Brazil?
5 replies
Seller_Hi7wbO2Kbo6bl
My advice is to cancel those orders. Remove all listings (active or inactive) from that platform, and put it on vacation. Disable synchronization or BIL (Build International Listings)
You will continue to face this problem, and messaging buyers isn't going to work.
Seller_XSqPquQH4FvW1
Yes, cancel the orders (email the buyers first & explain) and put Brazil on vacation. There are reports of packages being rejected w/o the number.
Jameson_Amazon
Hi @Seller_zjPmuVhXoyyn9,
Thank you for reaching out on the Seller Forums! I'm so happy to see that other sellers have chimed in here with insights and advice on next steps for these orders.
Now, I'm just coming across this post and wanted to check in, has there been any updates on these orders since posting?
If you have any additional questions or need further assistance with this, please just let me know!
All the best,
Jameson
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