I just had an order that has a po box address, no other address info, and amazon buy shipping just let me print it on a UPS label. I thought that wasn't allowed/ will not make it to the customer. Am i missing something?

We have PO Box shipping deselected on our shipping template in every category and destination.

Yet the other day, we received a shipment with all shipping methods except USPS grayed out, with the reason being "UPS/FedEx cannot ship to a PO Box".

The more baffling part is, I couldnt find a record of a PO Box set up for that location (which was some sort of grocery store).

Below is a mockup, redacted version of the address:

XX-XXXX Street Name Hwy

Box 123

City Name, Hawaii XXXXX

So my question to all of you is, is it possible the way the address was set up convinced Amazon the destination was a PO box, when in fact, it was not?

Has anyone else experienced this? Again, I double checked and PO Boxes are deselected for the entire shipping template that we use on every item.

Thanks in advance

We always ship USPS. Just had an order where Amazon is only offering UPS, but customer's address is a PO Box. Do we just cancel the order as bad address or how do you handle this? I’ve been selling for 10 years and never ran into this. It says the address is not available for any USPS shipping services. It’s a paperback book, 10x9x1, 12 Oz. Have shipped this same size package multiple times Media Mail.