Hello,

I ask for help from moderators to escalate my case 16999234521.

I have been selling the same product for 6 years, in December before Christmas I sent some packages via UPS so that the gifts would arrive before Christmas (I do this every year), and a couple of weeks later Amazon charged me an additional $22.9 for each package with the product price of $25 and even though I had already paid for the UPS label in Seller Central (approximately $10).

One package, 1ZK8H4850332782205, was never delivered to the customer and cost me 32 dollars.

What is going on? What is the procedure to file a claim? To whom Amazon or UPS, since the labels were purchased through Amazon Seller Central I cannot write a claim directly to UPS

@Seller_RSwABJNHpHnEZI see you responding to alot of these and hoping for an addition set of eyes

I was charged 1500 extra dollars as a UPS adjustment (these dimensions were Incorrect as I have shipped many of these items and measure them each time)

I was told to contact UPS yet UPS says there is nothing they can do as labels are on Amazon's account (which I knew would be the outcome but followed the steps

The dimensions given I can go put into a non discounted UPS account and ship a package today for 400 dollars yet I am being charged a total of 1800 dollars for this

No one seems to help and just says tough luck and direct me back and forth to call UPS and UPS says to call amazon.

I cannot get anywhere as its not my shipping account and NO ups Ground shipment costs 1800 dollars as I could buy a LTL truck for this amount

Case ID: 15934752151

First time on the forums so hope I did this correctly

Please help

Hello,

Previously all my returns have been sent via USPS, the same method used to ship them. My last 2 returns, including one in transit, have been returned via UPS.

I sell clothing, so an inherent high return rate.

The completed UPS return cost me an additional $25 in additional "adjustment" shipping fees (and was an item-swap fraud on top of everything) and I don't know what the additional charge will be for the incoming return, if it manages to get to me.

I use a PO Box for my business address (non-negotiable), which obviously doesn't take UPS returns.

How do I manage to keep returns via USPS, or is this the end of my Amazon career? Return rates already reduce profit to almost non-existent, I can't add in an extra $25+ fee even if it is only some returns.