1500 Dollar UPS Shipping Adjustment - No Help From UPS or Amazon
@KJ_AmazonI see you responding to alot of these and hoping for an addition set of eyes
I was charged 1500 extra dollars as a UPS adjustment (these dimensions were Incorrect as I have shipped many of these items and measure them each time)
I was told to contact UPS yet UPS says there is nothing they can do as labels are on Amazon's account (which I knew would be the outcome but followed the steps
The dimensions given I can go put into a non discounted UPS account and ship a package today for 400 dollars yet I am being charged a total of 1800 dollars for this
No one seems to help and just says tough luck and direct me back and forth to call UPS and UPS says to call amazon.
I cannot get anywhere as its not my shipping account and NO ups Ground shipment costs 1800 dollars as I could buy a LTL truck for this amount
Case ID: 15934752151
First time on the forums so hope I did this correctly
Please help
11 replies
KJ_Amazon
Hello @Seller_yHHbeP6ZYQIHB Thank you for checking in with the forums about your recent shipment and carrier adjustment.
I reviewed the Case ID you provided and checked the shipment and item details. The package you shipped was assessed an "Over Max Size Surcharge" based on the carrier-audited dimensions.
"Over maximum limits surcharge: Any package with an actual weight exceeding 150 lb or with a length exceeding 108 inches, or with a combined length plus girth exceeding 165 inches, and additional criteria defined by the carrier."
The dimensions you entered for the shipping label match the Product Dimensions. However, the package dimensions on file for that product are larger and exceed the surcharge limits specified above. If you believe that information is incorrect, I recommend reopening your dispute with clear photos of the packaging and dimensions.
KJ_Amazon
UPS shipping services and restrictions
Seller_0lq3iFnA9PTe2
Have you solve it? We have a similar case: search title: Amazon charges us $1,800 for return shipping fee(1 order & 1 piece)!! And no place to appeal!!!
Seller_TN0RCxr8TUMN6
UPS takes pictures of all items that are adjusted. What often happens is that packages are placed too close together or on top of each other, causing the scanner to measure your item along with the one next to or beneath it. This happened to me once, and I was able to obtain a photo of the scan, which showed my package stacked on top of another, leading to an incorrect measurement.
Seller_o8UNWX1dLKfkW
Was this on FBA or FBM UPS Generated Shipping labels?
Seller_z3XfkorVSmnEY
Have you tried the steps outlined here?
https://sellercentral.amazon.com/seller-forums/discussions/t/958b74f4-4e83-4c7c-b224-c0e50737c335?ref=forums_sc_homepage_958b74f4-4e83-4c7c-b224-c0e50737c335&communicationDeliveryId=6bda0941-af8c-4a53-83d8-87b3b8eefff6
