MY ACCOUNT WAS CLOSED DUE TO THE PRODUCT I PROVED ITS ORIGINAL 7 MONTHS AGO.
Hello, about 7 months ago, my account was closed again due to the product's originality, which I proved to be original, this time the documents were not accepted for a reason I do not know. Only 4 units of this product were sold and there were no complaints. The customer may have consumed the products and thrown away the packaging, but I am still having problems with the products.
What should I do? I ask for your support on this matter.
5 replies
Seller_nRFmxiQg4EGrw
What were you selling?
Where did you source your inventory?
If branded, do you have permission FROM THE BRAND to sell their products on Amazon?
Seller_kIukTwdhvntAp
"this time the documents were not accepted for a reason I do not know. "
Amazon changes all the time AND they discover new information on a continuing basis.
The new standard here is to have an LOA AND invoices from AUTHORIZED wholesalers. In the past they may have allowed gray market sources but new laws (and the request from BRANDS to require authorized sources) probably altered the situation.
Do you have an LOA? Have you asked your rep at the brand (you DO have one, don't you?) if your source is authorized or are they gray market?
April_Amazon
Hello @Seller_ye2yPM81bG7vs,
I do understand the account deactivation can be confusing.
I will try and provide some general guidance. For greater detail concerning your specific situation, please provide an ASIN, Case ID or Performance Notification. With that information and the help from an internal team, I am able to research in greater detail.
Thank you @Seller_kIukTwdhvntAp and @Seller_nRFmxiQg4EGrw for your support in the Community and the guidance you provide.
You may find some relevant information in these help pages: Invoice requirements for appealing a policy violation and Responsible Sourcing documentation request requirements
I look forward to your response. Thank you for reaching out on the Forums.
April
