INFORM ACT - TAX ID (IN PROGRESS)

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Seller_ICSMRmUt15UmM

INFORM ACT - TAX ID (IN PROGRESS)

Hi everyone,

My account has been under "Risk of Deactivation" for the past week. I am facing an issue with my Tax ID status, which is still showing as "In Progress." However, this information was validated recently. Now, the same problem has appeared again. When I contacted the support team, they mentioned it would take 48 to 72 hours to resolve, and my account would no longer be at risk of deactivation. However, I haven't received any update so far.

Could someone from the Amazon team please assist me in resolving this issue or check from your end for assurance?

Thank you & Regards

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Emet_Amazon

Hello @Seller_ICSMRmUt15UmM,

I appreciate you sharing your information surrounding your account being at risk.

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Seller_ICSMRmUt15UmM

My account has been under "Risk of Deactivation" for the past week. I am facing an issue with my Tax ID status, which is still showing as "In Progress." However, this information was validated recently. Now, the same problem has appeared again. When I contacted the support team, they mentioned it would take 48 to 72 hours to resolve, and my account would no longer be at risk of deactivation. However, I haven't received any update so far.

Could someone from the Amazon team please assist me in resolving this issue or check from your end for assurance?

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As mentioned this risk was due to the the INFORM tax ID verification, however it's showing in progress, an was recently validated. Due to this I have work with our concerned teams and we have confirmed you are experiencing a situation related to an on going issue we are aware of. So I can seek out a resolution to this issue, I have shared your information with the appropriate teams to review and verify the information to confirm compliance or provide guidance on what may be needed at this stage. At this time, we have no requests for you and once I have an update I will follow up here with you to keep you informed.

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.

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Emet_Amazon

Hello @Seller_ICSMRmUt15UmM,

Thank you for your patience through our review process.

As mentioned I had sent your information over for further review. At this time our teams have confirmed you are fully compliant with the INFORM verification process. As a result of this compliance, all banners and warnings have been removed from the account.

If you continue to see notices or warnings that you are still at risk due to INFORM, that you please follow up with additional information or screenshots of your situation so we can continue to review the situation.

Emet.

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