ASIN B0CF5FNSXR Wrongfully Deactivated for Patent Infringement – Repeated Error - Complaint ID: 16854081351
Hello,
I’m seeking guidance on a recurring issue with my listing for the Professional Smart Cupping Massager with Remote (ASIN B0CF5FNSXR).
Amazon previously deactivated my listing for an alleged patent infringement, only to later confirm it was an error. They reinstated my ASIN with this message:
"We removed listing restrictions and the Account Health policy violation record for the following content:
ASIN: B0CF5FNSXR
Complaint ID: 16723183731
In our efforts to protect our customers, we sometimes err on the side of caution. We apologize for any inconvenience this has caused."
However, the listing was deactivated again for the same claim. This repeated error has significantly affected my business, especially during the peak holiday season.
To address the claim, I’ve submitted:
A Comparison and Analysis Document outlining clear differences between my product and the complainant’s.
A Letter of Non-Infringement from my attorney confirming no overlap in functionality, design, or purpose.
Despite providing these, my appeal remains unresolved. Has anyone experienced similar issues, and how did you expedite the process? Any advice would be greatly appreciated!
Thank you in advance for your help.
ASIN B0CF5FNSXR Wrongfully Deactivated for Patent Infringement – Repeated Error - Complaint ID: 16854081351
Hello,
I’m seeking guidance on a recurring issue with my listing for the Professional Smart Cupping Massager with Remote (ASIN B0CF5FNSXR).
Amazon previously deactivated my listing for an alleged patent infringement, only to later confirm it was an error. They reinstated my ASIN with this message:
"We removed listing restrictions and the Account Health policy violation record for the following content:
ASIN: B0CF5FNSXR
Complaint ID: 16723183731
In our efforts to protect our customers, we sometimes err on the side of caution. We apologize for any inconvenience this has caused."
However, the listing was deactivated again for the same claim. This repeated error has significantly affected my business, especially during the peak holiday season.
To address the claim, I’ve submitted:
A Comparison and Analysis Document outlining clear differences between my product and the complainant’s.
A Letter of Non-Infringement from my attorney confirming no overlap in functionality, design, or purpose.
Despite providing these, my appeal remains unresolved. Has anyone experienced similar issues, and how did you expedite the process? Any advice would be greatly appreciated!
Thank you in advance for your help.
0 replies
April_Amazon
Hello @Seller_KLyWoNWyA8sJ1,
Thank you for taking the time to connect with us via the Forums. I also appreciate you provided the ASIN and Case ID. With this information, and help from an internal team, I have better ability to research your specific situation.
I do see how confusing and stressful this situation may be, given that you believed this issue had been resolved previously.
To address the claim, I’ve submitted:
A Comparison and Analysis Document outlining clear differences between my product and the complainant’s.
A Letter of Non-Infringement from my attorney confirming no overlap in functionality, design, or purpose.
Despite providing these, my appeal remains unresolved. Has anyone experienced similar issues, and how did you expedite the process? Any advice would be greatly appreciated!
From what I can see, the Same Rights Owner has filed another Patent Violation on 12/17/24. Same ASIN, Same Patent just a new complaint ID. You provided an appeal on 12/17/2024, the same day you received the "duplicate" violation. These types of Appeals do take a bit more time due to the review requirements.
Just to confirm, you never did appeal the 1st violation received on 11/25? Amazon just reinstated the listing per the Performance Notification on 12/1/24?
I am going to include this learning module for future use: Understand and avoid patent policy violations
I am very curious as to the results of your appeal. It seems there are critical differences between these two products. We do need to give the Appeal time to review the Documents from your legal team.
I look forward to your response. Thank you for reaching out on the Forums.
April
Seller_dTUbzLoHldvKT
Yup, same issue! The whole process has been a waste of time and money for us.
ASIN B0CF5FNSXR Wrongfully Deactivated for Patent Infringement – Repeated Error - Complaint ID: 16854081351
Hello,
I’m seeking guidance on a recurring issue with my listing for the Professional Smart Cupping Massager with Remote (ASIN B0CF5FNSXR).
Amazon previously deactivated my listing for an alleged patent infringement, only to later confirm it was an error. They reinstated my ASIN with this message:
"We removed listing restrictions and the Account Health policy violation record for the following content:
ASIN: B0CF5FNSXR
Complaint ID: 16723183731
In our efforts to protect our customers, we sometimes err on the side of caution. We apologize for any inconvenience this has caused."
However, the listing was deactivated again for the same claim. This repeated error has significantly affected my business, especially during the peak holiday season.
To address the claim, I’ve submitted:
A Comparison and Analysis Document outlining clear differences between my product and the complainant’s.
A Letter of Non-Infringement from my attorney confirming no overlap in functionality, design, or purpose.
Despite providing these, my appeal remains unresolved. Has anyone experienced similar issues, and how did you expedite the process? Any advice would be greatly appreciated!
Thank you in advance for your help.
ASIN B0CF5FNSXR Wrongfully Deactivated for Patent Infringement – Repeated Error - Complaint ID: 16854081351
Hello,
I’m seeking guidance on a recurring issue with my listing for the Professional Smart Cupping Massager with Remote (ASIN B0CF5FNSXR).
Amazon previously deactivated my listing for an alleged patent infringement, only to later confirm it was an error. They reinstated my ASIN with this message:
"We removed listing restrictions and the Account Health policy violation record for the following content:
ASIN: B0CF5FNSXR
Complaint ID: 16723183731
In our efforts to protect our customers, we sometimes err on the side of caution. We apologize for any inconvenience this has caused."
However, the listing was deactivated again for the same claim. This repeated error has significantly affected my business, especially during the peak holiday season.
To address the claim, I’ve submitted:
A Comparison and Analysis Document outlining clear differences between my product and the complainant’s.
A Letter of Non-Infringement from my attorney confirming no overlap in functionality, design, or purpose.
Despite providing these, my appeal remains unresolved. Has anyone experienced similar issues, and how did you expedite the process? Any advice would be greatly appreciated!
Thank you in advance for your help.
ASIN B0CF5FNSXR Wrongfully Deactivated for Patent Infringement – Repeated Error - Complaint ID: 16854081351
Hello,
I’m seeking guidance on a recurring issue with my listing for the Professional Smart Cupping Massager with Remote (ASIN B0CF5FNSXR).
Amazon previously deactivated my listing for an alleged patent infringement, only to later confirm it was an error. They reinstated my ASIN with this message:
"We removed listing restrictions and the Account Health policy violation record for the following content:
ASIN: B0CF5FNSXR
Complaint ID: 16723183731
In our efforts to protect our customers, we sometimes err on the side of caution. We apologize for any inconvenience this has caused."
However, the listing was deactivated again for the same claim. This repeated error has significantly affected my business, especially during the peak holiday season.
To address the claim, I’ve submitted:
A Comparison and Analysis Document outlining clear differences between my product and the complainant’s.
A Letter of Non-Infringement from my attorney confirming no overlap in functionality, design, or purpose.
Despite providing these, my appeal remains unresolved. Has anyone experienced similar issues, and how did you expedite the process? Any advice would be greatly appreciated!
Thank you in advance for your help.
0 replies
0 replies
April_Amazon
Hello @Seller_KLyWoNWyA8sJ1,
Thank you for taking the time to connect with us via the Forums. I also appreciate you provided the ASIN and Case ID. With this information, and help from an internal team, I have better ability to research your specific situation.
I do see how confusing and stressful this situation may be, given that you believed this issue had been resolved previously.
To address the claim, I’ve submitted:
A Comparison and Analysis Document outlining clear differences between my product and the complainant’s.
A Letter of Non-Infringement from my attorney confirming no overlap in functionality, design, or purpose.
Despite providing these, my appeal remains unresolved. Has anyone experienced similar issues, and how did you expedite the process? Any advice would be greatly appreciated!
From what I can see, the Same Rights Owner has filed another Patent Violation on 12/17/24. Same ASIN, Same Patent just a new complaint ID. You provided an appeal on 12/17/2024, the same day you received the "duplicate" violation. These types of Appeals do take a bit more time due to the review requirements.
Just to confirm, you never did appeal the 1st violation received on 11/25? Amazon just reinstated the listing per the Performance Notification on 12/1/24?
I am going to include this learning module for future use: Understand and avoid patent policy violations
I am very curious as to the results of your appeal. It seems there are critical differences between these two products. We do need to give the Appeal time to review the Documents from your legal team.
I look forward to your response. Thank you for reaching out on the Forums.
April
Seller_dTUbzLoHldvKT
Yup, same issue! The whole process has been a waste of time and money for us.
April_Amazon
Hello @Seller_KLyWoNWyA8sJ1,
Thank you for taking the time to connect with us via the Forums. I also appreciate you provided the ASIN and Case ID. With this information, and help from an internal team, I have better ability to research your specific situation.
I do see how confusing and stressful this situation may be, given that you believed this issue had been resolved previously.
To address the claim, I’ve submitted:
A Comparison and Analysis Document outlining clear differences between my product and the complainant’s.
A Letter of Non-Infringement from my attorney confirming no overlap in functionality, design, or purpose.
Despite providing these, my appeal remains unresolved. Has anyone experienced similar issues, and how did you expedite the process? Any advice would be greatly appreciated!
From what I can see, the Same Rights Owner has filed another Patent Violation on 12/17/24. Same ASIN, Same Patent just a new complaint ID. You provided an appeal on 12/17/2024, the same day you received the "duplicate" violation. These types of Appeals do take a bit more time due to the review requirements.
Just to confirm, you never did appeal the 1st violation received on 11/25? Amazon just reinstated the listing per the Performance Notification on 12/1/24?
I am going to include this learning module for future use: Understand and avoid patent policy violations
I am very curious as to the results of your appeal. It seems there are critical differences between these two products. We do need to give the Appeal time to review the Documents from your legal team.
I look forward to your response. Thank you for reaching out on the Forums.
April
April_Amazon
Hello @Seller_KLyWoNWyA8sJ1,
Thank you for taking the time to connect with us via the Forums. I also appreciate you provided the ASIN and Case ID. With this information, and help from an internal team, I have better ability to research your specific situation.
I do see how confusing and stressful this situation may be, given that you believed this issue had been resolved previously.
To address the claim, I’ve submitted:
A Comparison and Analysis Document outlining clear differences between my product and the complainant’s.
A Letter of Non-Infringement from my attorney confirming no overlap in functionality, design, or purpose.
Despite providing these, my appeal remains unresolved. Has anyone experienced similar issues, and how did you expedite the process? Any advice would be greatly appreciated!
From what I can see, the Same Rights Owner has filed another Patent Violation on 12/17/24. Same ASIN, Same Patent just a new complaint ID. You provided an appeal on 12/17/2024, the same day you received the "duplicate" violation. These types of Appeals do take a bit more time due to the review requirements.
Just to confirm, you never did appeal the 1st violation received on 11/25? Amazon just reinstated the listing per the Performance Notification on 12/1/24?
I am going to include this learning module for future use: Understand and avoid patent policy violations
I am very curious as to the results of your appeal. It seems there are critical differences between these two products. We do need to give the Appeal time to review the Documents from your legal team.
I look forward to your response. Thank you for reaching out on the Forums.
April
Seller_dTUbzLoHldvKT
Yup, same issue! The whole process has been a waste of time and money for us.
Seller_dTUbzLoHldvKT
Yup, same issue! The whole process has been a waste of time and money for us.
