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Account Reactivation – Unjustified Document Rejections
Dear Amazon Seller Performance Team and Fellow Sellers,
I am reaching out regarding the ongoing issue with my account deactivation, which was initially suspended due to authenticity concerns related to ASIN BOCJYNPVYR in July 2024. After receiving customer complaints, I proactively created a removal order (Order ID: 2408191NHW) in August 2024 to ensure no remaining inventory in Amazon's fulfillment centers.
Since then, I have repeatedly submitted all requested documents, yet my appeal keeps getting rejected without any clear reasoning—only a vague response stating that I "do not have enough proof." Despite this, here are the facts:
--The ASIN is no longer in the catalog.
-- There is no inventory in FBA.
-- The listing has been permanently removed.
-- I have no intention of selling this ASIN again.
Documents I submitted:
✔ Supplier Invoice
✔ Brand Authorization Letter
✔ Shipment Details
✔ Tracking Details
✔ Removal Order Details
✔ Business Insurance
If this ASIN no longer exists in my account, why is my account still deactivated over a non-existent issue? I have even taken additional steps by obtaining business insurance to ensure coverage in case of future issues, showing my commitment to compliance.
I urgently request Amazon to:
-- Provide a clear and specific explanation of what further proof is required.
-- Justify why my appeal keeps getting rejected despite the ASIN’s removal.
-- Immediately re-evaluate my case and restore my selling privileges.
Additionally, since my account is deactivated, I have no direct way to contact support via phone, making it incredibly difficult to resolve this matter efficiently. Am I expected to keep fighting for account reactivation when the ASIN in question no longer exists? I would also appreciate input from fellow sellers who have experienced similar issues.
Best regards
5 replies
Seller_rI7BZIczK8iAC
That doesn't matter. The violation doesn't go away if you remove the ASIN.
But if you really provided a "Letter of Authorization" from the brand owner allowing you to sell his brand on Amazon that should be enough proof to reinstate your account.
Also, submit ONLY and exactly what they ask for in their deactivation email. Certainly the did NOT ask for "Removal Order Details" and "Business Insurance".
... that is asking much from Amazon! They never give "specific explanations".
Tag a mod here and a case ID to look in your case.
Seller_NTP6zYESe8W48
[Moderator Edit: removed personal solicitations]
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