Dear Amazon Seller Performance Team and Fellow Sellers,

I am reaching out regarding the ongoing issue with my account deactivation, which was initially suspended due to authenticity concerns related to ASIN BOCJYNPVYR in July 2024. After receiving customer complaints, I proactively created a removal order (Order ID: 2408191NHW) in August 2024 to ensure no remaining inventory in Amazon's fulfillment centers.

Since then, I have repeatedly submitted all requested documents, yet my appeal keeps getting rejected without any clear reasoning—only a vague response stating that I "do not have enough proof." Despite this, here are the facts:

--The ASIN is no longer in the catalog.

-- There is no inventory in FBA.

-- The listing has been permanently removed.

-- I have no intention of selling this ASIN again.

Documents I submitted:

✔ Supplier Invoice

✔ Brand Authorization Letter

✔ Shipment Details

✔ Tracking Details

✔ Removal Order Details

✔ Business Insurance

If this ASIN no longer exists in my account, why is my account still deactivated over a non-existent issue? I have even taken additional steps by obtaining business insurance to ensure coverage in case of future issues, showing my commitment to compliance.

I urgently request Amazon to:

-- Provide a clear and specific explanation of what further proof is required.

-- Justify why my appeal keeps getting rejected despite the ASIN’s removal.

-- Immediately re-evaluate my case and restore my selling privileges.

Additionally, since my account is deactivated, I have no direct way to contact support via phone, making it incredibly difficult to resolve this matter efficiently. Am I expected to keep fighting for account reactivation when the ASIN in question no longer exists? I would also appreciate input from fellow sellers who have experienced similar issues.

Best regards

Hello everyone,

I am going through a difficult situation with the deactivation of my Amazon seller account, and I would like to ask for advice from other sellers who may have faced something similar, as well as request help from Amazon itself to resolve this issue.

What happened:

Notification received: I received a notification from Amazon informing me that my account had been deactivated due to concerns about the authenticity of a product I sold, without any prior warning to correct a possible violation, in accordance with Section 3 of the Amazon Services Business Solutions Agreement.

Account status: My seller account was in good standing before the deactivation, with no active violations, customer complaints, or policy issues.

Action taken: As soon as I was notified about the account deactivation, I submitted a detailed plan of action to Amazon, along with the invoice and other supporting documents (order confirmation, shipping and delivery emails, and a bank statement confirming the transaction), proving that the purchase was made directly with the manufacturer and that the products are original and new. I also provided all the manufacturer's details, including their address and contact information, allowing Amazon to verify the authenticity of the purchase directly with them.

My concern:

Despite submitting all the requested documentation and a plan of action detailing the steps I have taken to resolve the issue and prevent future problems, my appeal was denied, and the account remains deactivated.

I am confused about what information might be missing or what steps I should take to resolve this situation, as Amazon has denied my appeals several times, stating that I have not provided "sufficient information requested to address our concerns about your account. For privacy reasons, we do not provide details about our investigation methods."

Seeking advice:

If anyone has gone through a similar situation, where their seller account was deactivated even after submitting the requested documentation, I would greatly appreciate any guidance or recommendations.

Additionally, I kindly ask Amazon to review this case, as I believe there may have been a misunderstanding. I am committed to compliance and transparency and am willing to provide any additional information necessary to resolve this matter.

Thank you in advance for your support and suggestions!

Dear Amazon Seller Performance Team,

I am writing to request the immediate reactivation of my USA Amazon seller account M ARSAL STORE. I have addressed the charge method issue, yet my account remains deactivated. I seek clarification on the remaining issues and request guidance on how to move forward.

1. Charge Method Issue

I recently charged my card to resolve the payment method error as requested. However, I was informed that an additional $78 payment is still required. Due to my current financial difficulties, I have been unable to cover this amount. If the outstanding payment is the only reason for the continued deactivation, I kindly ask for confirmation so that I can take steps to secure funds to settle this amount.

2. Financial Impact and UAE Inventory

I have already borrowed 5,336 AED to support my business operations, and the ongoing deactivation of my account is creating further financial strain. I also have *undelivered inventory* stored in Amazon's UAE warehouse. If you reactivate my *UAE account, I can begin selling the remaining inventory, which would allow Amazon to **automatically deduct the necessary $78* from my earnings to resolve this issue.

### 3. Request for Account Reactivation

I kindly request the following:

1. Clarification of any remaining issues beyond the charge method so that I can take immediate corrective action.

2. Reactivation of my USA account or alternatively, my UAE account, so that my business operations can resume, and Amazon can automatically deduct the outstanding payment from my UAE sales.

Conclusion

I am fully committed to complying with Amazon’s policies and request your assistance in reactivating my account. Please let me know if there are any additional steps I need to take or further information required. I look forward to your guidance on this matter and am ready to resolve any remaining issues.

Thank you for your time and consideration. I look forward to your prompt response.

Sincerely,

[Moderator Edit: removed personal information]

M ARSAL STORE

[Moderator Edit: removed personal information]