It would be helpful if reviews could be followed-up. I opened a seller support case today (11702648471) because a buyer left a 4 star product review, but said after a few months a corner of a sticker had come up. I’m fine sending a free replacement, but only buyers who leave bad reviews can be contacted. How do I contact someone leaving a good review but who needs support? This isn’t the first time this situation has happened.

So what happened with seller support today?

First I received a bot response about how to remove reviews.

After I asked for a human I received a response that was poorly written, with repeated improper capitalizations, explaining that Amazon allows buyers to return products.

I’m done wasting time on piss-poor support.

Ultimately, the review process failed because the buyer, although providing a good review, expressed a need for support or a product replacement, and Amazon is blocking that from happening. It also appears from the review I have done nothing to help the buyer, but I can’t, because of Amazon.

idk…i’m in the “be careful what you ask for” camp.

Amazon already sends reminders to review purchases. Whenever I get them from sellers as well, I personally feel bugged, and less inclined to actually write a positive response.

And since the Ratings process (no comment reviews) is so terribly broken, I personally don’t want to encourage bad behaviors that I have no way to resolve.

Asking an Amazon customer for a product review is risky business. The only safe reviews are those with 4 or 5 stars or listings with no reviews.

Marilyn

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