Buyer got refunded the full amount because shipment arrived late
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Seller_PPww3SufKfXef

Buyer got refunded the full amount because shipment arrived late

Order was purchased on Friday's night Sept 13th at 11 PM, Saturday and Sunday post offices are closed, so I dropped off the package on Monday Sept 16th, order arrived on Sept 20th, buyer got refunded because order arrived too late? Please someone help me, I opened safe T Claim already but got denied. This was a very high value order ~$600.

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Fulfill Orders
Tags:Chargebacks, Seller fulfilled, Shipping, Shipping labels, UPS
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Dominic_Amazon
In reply to: Seller_PPww3SufKfXef's post

Hi @Seller_PPww3SufKfXef,

I can see that it was delivered 3 days late than what it was needed. Can you please provide me with the Order ID?I can review internally and see if escalation is needed.

Best,

Dominic

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