Order ID: 111-7016374-3514669

Product Amount: USD 168.26

The customer returned the wrong item back to us (fleece pajamas), we did not receive the UGG shoes and instead we received fleece pajamas in plaid. The customer admitted via Amazon messaging system that they returned the wrong item. The customers message admitting fault was sent on Dec 31, 2024 12:31 PM. Unfortunately the customer opened an A-to-Z claim on January 3rd and it was closed to their favor with a full refund issued.

We appealed through the A-to-Z claim. However, even though we provided the A-to-Z claim this information the refund was still seller-funded – and only the negative impact to our ODR was reversed. The claim has been closed and we no longer have the option to appeal in order to request the amount reimbursed as well.

If anyone has suggestions on how we can appeal this, please let me know.

Hello,

The order 114-6133558-2985852, 111-3659181-6349828 is clearly showing delivered to customer location, however Amazon approved A-Z claim and we have been charged for the refund. Not sure what is required to prove that order has been delivered.

Amazon Comments: The customer reported an issue with delivery. In this case, the tracking information indicates delivered, but the customer did not receive the package. Because you provided sufficient information that proves order was actually received by the customer, we will not count the claim against your Order Defect Rate.

Order ID: 111-9521130-4423434

Hello, I sold a DVD to this customer on Sun, May 26, 2024, 7:09 PM PDT , and the customer wrote a one star negative feedback on May 29 , before receiving the order (order was delivered on Jun 1, 2024, 3:11 PM PDT), and the feed back was about deodorants that i never sell , please someone from Amazon help me to remove this negative feedback , this is a copy of the feedback and my reply ( which explain everything ) :

I received my order from this seller , and it was completely messed up. In the end, they tried to get away with selling me 2 deodorants for $48.12. I was supposed to get 2 packages of four for a total of 8. Thank God for Amazon's willingness to make this right and give me back my money.

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By BG C. on May 29, 2024.

Sorry for your disappointment, but I don't sell deodorants,according to your order ID 111-9521130-442334, I sold you a DVD (The Nude Bomb)on the May 26, 2024,and still on the way, and you didn't receive it yet, this feedback meant to be for different seller .

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