So last week just before Christmas my account was suspended for no reason whatsoever. My account health rating is okay and there's no other reason for my account to get suspended. I got a notification that because of three asins that receives a restricted product policy violation. One of the products I sold 4 months ago, the other I sold 6 months ago and one I never sold whatsoever. None of these products were my original listings I was using listing that was previously on Amazon. And also all these listings which are batteries for Dyson vacuums are still on Amazon under different names and brands. I remove the violations from my account and now Amazon still will not reinstate my account. I was told 3 days ago by a representative over the phone that my account would be reinstated within 72 hours which is now past. I spoke to another representative today who had no idea what he was talking about and told me completely different information. So I have no idea what I'm supposed to do or how to get this account reinstated.

My account was suspended in April of 2024 for a duplicate or related account. I was provided with the name of the other account. It belongs to my virtual assistant that I had hired three years ago and terminated that relationship in March of 2023. I have no relationship to this account and did not even know that it existed. The account of the VA was suspended and I do not know why. I have no contact with this person any longer.

I have provided Amazon with multiple appeals. I have included the VA contract for employment, the termination letter, proof that my credit card had been compromised and reissued by Chase Bank (which I believe the VA somehow obtained my card information), a plan of action going forward, three affidavits prepared by an attorney stating that I have no knowledge of this account, I do not own it, I have no contact with the owner, that owner was a previous VA for me and I still get the same response. "Your account has been found to be related to account *******. My VA lives in another country so we have never logged in on the same device or using the same IP address.

I have sent everything I can think of to prove that I do not own this account. I have submitted everything Amazon has asked for and still they will not reinstate my account.

Please help!!!!!

Hello, my account has been suspended and I have open refunds, but I cannot send refunds to customers because there is not enough balance in my Seller Central account, can you help me?