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Urgent Assistance Needed: Failed Video Call Appointments and Account Deactivation
Urgent Assistance Needed: Failed Video Call Appointments and Account Deactivation
Dear Amazon Seller Support,
I hope this email finds you well. I am writing to urgently seek assistance regarding the verification of my account and the activation process, which has been hampered by a series of failed video call appointments.
A few days ago, I was invited to a video call session in order to verify my documents and activate my account, which is currently deactivated. Unfortunately, the associate scheduled to conduct the call did not show up. Despite re-scheduling the appointment for yesterday and then again for today, I encountered the same issue with no associate turning up to the call on both occasions.
As a result, I am unable to proceed with the necessary steps to activate my account and address any outstanding issues, including a reimbursement fund that I am entitled to. Furthermore, my attempts to contact Amazon Seller Support through other channels have been unsuccessful, as my options are limited due to my account deactivation. Messages I attempt to send are rejected instantly.
Please let me know the best course of action to take in order to resolve this matter promptly. I understand the importance of compliance and cooperation with Amazon's policies and procedures, and I am committed to completing the necessary steps to rectify any issues with my account.
Thank you for your attention to this matter. I look forward to your prompt response and assistance in resolving this issue.
Best regards,
zippy
1 reply
Emet_Amazon
Hello @Seller_jaou38tZIwhKr,
Thank you for posting your concerns surrounding your account deactivation.
I appreciate this information, I do however need to request a detailed clarification of your exact situation. There is a mention that you failed the video call verification which would imply the inability to reactivate the account, but you also mention scheduling issues and no one showing up for the video call.
Depending on the exact situation there may be a few different paths that can be pursued. Please provide your "original" deactivation notice, along with your "most recent" performance notification regarding your video call. I do also ask that you remove any personal information prior to posting.
As noted above, the release of funds can be directly tied to the reason for deactivation, concerns surrounding authenticity and intellectual properties can result in the hold of all funds until we can confirm proof of compliance. I recommend reviewing our funds withholding policy for more details, we also provide our disbursement teams email on this page to reach out for more information surrounding the funds.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
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