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PAYMENT ISSUES ACCOUNT LEVEL RESERVE TAKEN OUT AS EXPENSE
@Connor_Amazon
This is regarding to the request as tag back several weeks ago. We've try numerous time to contact Amazon customer service about the payment in account level reserve taken out as expense. We've not received our payout since January 2023. We are still continue with this issues since. We are very discourage on continuing to sell on amazon. There was over 70K in account level reserve that has not been payout and simply just taken away from us with no explanation or reason.
Case log
15881899681
15836337161
15751577511
13701547851
13648584491
8 replies
CR_Amazon
Hello there @Seller_Rq5j2AZkQiMwZ
My name is CR and wanted to get in here to see if I could help get you some additional information here. I took a peek at your account and see that you have not read any of your performance notifications where important information about your selling account is relayed. Please do visit and review all of the notifications here.
It appears that you recently tried to reactivate your account and they are still waiting on some verifications as well (separate from your issue here). Thank you for the case #'s as well. Please allow me some time to take a look at the case and any associated notes to see if I have anything further to add here.
Thank you for your patience while I look into this further.
CR_Amazon
CR_Amazon
@Seller_Rq5j2AZkQiMwZ
CR back here. Thank you again for the case #'s. Upon review, I do see that they had been transferred to the appropriate partner team but I am going to see if I can get this escalated to the team to look into this further so we can get you some details to what is going on.
I am going to work on this now and get it submitted over. As soon as I hear anything further, I'll be sure to return back here and @ tag you for visibility. Appreciate you patience while I look into this further for you.
CR_Amazon
CR_Amazon
@Seller_Rq5j2AZkQiMwZ
Hello again, CR back here with an update to share. I wanted to let you know that I was able to successfully get this escalated to the appropriate team. This has created new case #16483309941 which you can find now within your case log.
Please do visit and follow along with this new case as it will be where all future updates related to your issue will take place. I was happy to have been of assistance here and hope you have a great rest of the week ahead.
CR_Amazon
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