Starting on November 4, 2024, we’ll update the Amazon Prepaid Return Label Program to provide UPS prepaid labels for seller-fulfilled returns of large and heavy items.

We’re automating more of our existing seller-fulfilled returns process for large and heavy items to reduce A-to-z Guarantee claims and the number of customers who contact you about returns.

Customers who make an eligible domestic return request for large and heavy items will automatically be provided a tracked prepaid return label through Buy Shipping services.

UPS, our sole shipping carrier for large and heavy items, will handle customer returns drop-offs.

A large or heavy package meets one or more of the following criteria:

• Weighs more than 90 lb
• Doesn’t exceed 150 lb
• Exceeds 96 inches in length
• Exceeds 130 inches in total length plus girth (length plus girth is defined as length plus 2 x width + 2 x height)

If the reason for the return indicates that the customer is at fault, you’ll still have the option to deduct the return shipping cost from the refund amount. For the list of reasons for seller-fulfilled returns, go to Return Reason codes for Prepaid Returns.

For packages that weigh more than 150 lb, exceed 108 inches in length, or exceed 165 inches in total length and girth, you’ll still have the option to provide a seller-fulfilled prepaid return label within 48 hours of a return request creation.

To learn more about return shipping services and charges, go to Prepaid Return shipping services.