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Deactivated in accordance with section 3- Help Please
Hello,
Can I get some advise on my account being deactivated in accordance with sections 3. I cannot determine what I did incorrectly. I have been selling for years and manufacture all of my products. I have a good health rating. I have made a couple changes in the last 30 days:
1. I broke up a Parent/child listing to go back to just individual parent listing.
2. I trademarked my brand name recently and did not have all my products listed under the correct brand name. Amazon customer service said they cannot change brand name. I would have to delete the product for 24 hours and relist with new UPC/ASIN and change brand name while relisting.
Is there a way I can determine exactly what I did incorrectly, so I can try to correct what I did wrong?
Thanks for the help
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.
Why did this happen?
We have deactivated your account because you created one or more ASIN variations that violate our ASIN Creation policies. Selling partners may not:
-- Change the product’s detail page (parent or child) to become fundamentally different from the original product listed.
-- Change the parent product's detail page so it does not match the children.
-- Add incorrect child variations that are not true variations of the parent product.
-- Add multi-pack variations that are not manufacturer created to an already existing parent.
8 replies
Seller_4zBzdtgCyS9EI
That is a violation
That is correct, different brand needs: different listing, different UPC, different packaging.....
Stevie_Amazon
Greetings @Seller_uqjUmVfmVmNJn,
Thank you so much for utilizing the seller forums! I hope this finds you well.
Why did this happen?
We have deactivated your account because you created one or more ASIN variations that violate our ASIN Creation policies. Selling partners may not:
-- Change the product’s detail page (parent or child) to become fundamentally different from the original product listed.
-- Change the parent product's detail page so it does not match the children.
-- Add incorrect child variations that are not true variations of the parent product.
-- Add multi-pack variations that are not manufacturer created to an already existing parent.
I understand you have questions regarding your account, the ASIN creation policy, and the business solutions agreement.
As @Seller_4zBzdtgCyS9EI has stated, each different brands requires their own listing, UPC, and etc... which means adding on a child ASIN with a different brand will implicate compliance with the policies.
This may not be all that is required of you in terms of reactivating your account.
What was the ultimate root cause of the situation? Were you aware of the variation relationships and applicable policies prior to this happening? Are you the one who created this ASIN, or do you have other employees who also work on the Amazon account?
Please feel free to respond here and ask questions, provide any relevant information you have, and just know the community and I are here to support you.
All the best,
Stevie.
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