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Account deactivated in accordance with section 3
Hello,
I would like to receive help to solve the account deactivate.
I registered to sell on Amazon since 2021 and I activated "go on holiday" button since 2023 due to business issues. I plan to go back to sell on Amazon in next year, however, last month I got email informed that my account had been deactivated in accordance with section 3.
I am so confused about this charge, due to I am the sole owner with no other accounts and never share this account with other person.
I appealed this for 3 times, but the results still not approved. What am I suppose to do to reactivate my account?
Does anyone can help me?
@Atlas_Amazon
@Jurgen_Amazon
@Sunnie_Amazon
6 replies
Seller_nRFmxiQg4EGrw
Post your full notice (redact personal info). Section 3 covers a lot; without more details, no one can advise you.
Seller_mSOku66YeEpDa
[Moderator Edit: removed personal solicitations]
Seller_vq98V8MMuBfNu
Sorry for late update.
The below email is first email from Amazon about my account deactivated.
Please advise.
Emet_Amazon
Hello @Seller_vq98V8MMuBfNu,
Thank you for posting your concerns and notification surrounding your account deactivation.
Why is this happening?
You have a separate account PC+FINE+GOODS which was enforced for violating one of our policies. As a result, you may no longer use the PC+FINE+GOODS to sell on Amazon.ca.
Based on the notification you provided, this would appear to be an association with your own store. This occurs when you create a global selling account. This can also be commonly confirmed by navigating to your account information page to see the other regions where your store is registered.
Each region you have a store in is considered a "different" store and is required to remain in an active status per our code of conduct - multiple account policy. If one of these accounts is deactivated, they may all subsequently be deactivated as a result.
You may only maintain one Seller Central account for each region in which you sell unless you have a legitimate business need to open a second account and all of your accounts are in good standing. If any of your accounts are not in good standing, we may deactivate all of your selling accounts until all accounts are in good standing.
I would strongly suggest reviewing your account information to see other regions, then using the global selling policy page for links to each region to verify compliance. If one of these stores is deactivate, you will have located the original issue that needs to be addressed. If you need support on that situation, you are welcome to post the deactivation notice from that store so I can assist further.
I would also advise reviewing our seller university video on addressing a multiple account policy violation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
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