New Seller Community
New Seller Community
cannot reactivate account
cannot reactivate account
You currently have limited access to Amazon selling services.
Your account has been deactivated due to inactivity. In order to reactivate your account, we need to re-verify your identity. You will need the following documents to complete the re-verification.
Information about your business, if applicable
1 government issued photo ID
1 bank account statement or credit card statement
Business license, if applicable.
Please provide the following information to gain complete access Reactivate Account.
After i click in reactivate account, there is no option for me to the next step. I have created several cases and reached out through phone, chat, and email to amazon support, also I have sent screenshots explaining the error in detail, they keep sending me the same instructions and do not provide any help, it has been 1 week so far and I still can not reactivate my account
cannot reactivate account
cannot reactivate account
You currently have limited access to Amazon selling services.
Your account has been deactivated due to inactivity. In order to reactivate your account, we need to re-verify your identity. You will need the following documents to complete the re-verification.
Information about your business, if applicable
1 government issued photo ID
1 bank account statement or credit card statement
Business license, if applicable.
Please provide the following information to gain complete access Reactivate Account.
After i click in reactivate account, there is no option for me to the next step. I have created several cases and reached out through phone, chat, and email to amazon support, also I have sent screenshots explaining the error in detail, they keep sending me the same instructions and do not provide any help, it has been 1 week so far and I still can not reactivate my account
11 replies
Seller_kIukTwdhvntAp
"You currently have limited access to Amazon selling services."
Sometimes it is as simple as putting in some credit card corrections.
This is my standard credit card template so use what applies!
Amazon is weird on so many levels and this seems to work at least sometimes!
First, be sure it is an actual CREDIT Card. While Amazon claims that a Debit Card will work, that is seldom true! They WILL charge a Debit Card for initial fees but they will NOT take it on continuing basis most of the time despite their claims!
Put the card number into your BUYER side account first. Wait an hour (sometimes less) for the gerbils to work their way through the system and then put it in the SELLER side.
There was one recent response from a seller on a post that they DELETED the card that was on the buyer side and put the SAME card back in after a little bit and it fixed the problem. Amazon is a maze of broken links in their antiquated software.
Here are a couple threads where an OP says it worked.
https://sellercentral.amazon.com/seller-forums/discussions/t/096ef5b2-ffd5-4943-86fe-41c9d087a7e7?postId=0fbb2fae-1e92-4c41-bdb5-80851137886b
https://sellercentral.amazon.com/seller-forums/discussions/t/a81a37ec-71f9-4247-87a1-b79c6000bfd1?postId=68fd87bc-9e03-40a8-9e75-2afc054f7c2b
https://sellercentral.amazon.com/seller-forums/discussions/t/d42f54b5-aee0-48a2-8927-25287095f409?postId=3c9b06ef-e62b-4916-8bc9-7dad3391a64e
https://sellercentral.amazon.com/seller-forums/discussions/t/391729a6-334a-4aa0-9d81-541b37dbaac6?postId=8d03dcd3-7e3a-4d0d-a22b-f5ffcdec4e58
https://sellercentral.amazon.com/seller-forums/discussions/t/6e29db67-0d7b-4530-acde-73ce5bded8ca?postId=7d26b4f1-1114-4b5e-92b2-5dede62b3b59
Seller_bV6yD4MirbNcu
I wanted to clarify something regarding Brand Registry. I understand it's not mandatory, and since this is a brand-new product, I'd like to start selling as soon as possible without initially enrolling in Brand Registry. My understanding is that having a sale recorded is a prerequisite for applying for a trademark with the USPTO. Therefore, I'd like to begin selling first, then pursue trademark registration with the USPTO, and finally enroll in Amazon Brand Registry.
Is this approach feasible? If so, do you have an estimated timeframe for when I can begin selling?
On a separate note, I'm still seeing an error in my Amazon account related to the "pet food" category. This category appears on my list of requests, but I never requested registration for pet food. My product is not pet food. Could you please provide an update on when this issue might be resolved?
cases related to this, still pending:
17180090441
17173008381
Thanks so much for your help!
Seller_kIukTwdhvntAp
Hey guys – any help for the OP? Case number above!
@CR_Amazon
@Jim_Amazon
@Stevie_Amazon
@SEAmod
@KJ_Amazon
@Nikki_Amazon
@Christine_Amazon
Seller_bV6yD4MirbNcu
Hi, is there an SLA (Service Level Agreement) for the solution of these urgent issues? what is the SLA?
Thank you
@CR_Amazon
@Jim_Amazon
@Stevie_Amazon
@SEAmod
@KJ_Amazon
@Nikki_Amazon
@Christine_Amazon
Seller_bV6yD4MirbNcu
Hi Neverlast, you have been really helpful with all the issues I have had, tagging some moderators is specially really useful, I checked the moderators and noticed some of them had their last interaction months ago, so they are probably no longer moderating the forums. do you know by any chance if there are any other new moderators we could tag?
here is a list of their last interactions for your information:
@CR_Amazon (5 days ago)
@Jim_Amazon (1 hour ago)
@Stevie_Amazon (7 months ago)
@SEAmod (3 months ago)
@KJ_Amazon (20 hours ago)
@Nikki_Amazon (5 months ago)
@Christine_Amazon (2 hours ago)
Seller_kIukTwdhvntAp
I just have a revolving list of names. By tagging any of them it gets flagged for any of them that are available and active to see someone needs help.
@SEAmod is particularly missed as she has been around for a long time and knows where the bodies are buried at the HQ! She could get things done others were not able to do!
To actually TAG anyone hover your mouse over the name. It has a pop up highlight and click on that. Otherwise it is just text like 'john' or 'pete'...
Seller_bV6yD4MirbNcu
Thank you, this is very useful to navigate support
So far it has been more than 100 hours waiting for my issue to be resolved they are still working on it on the cases:
17180090441
17173008381
@CR_Amazon
@Jim_Amazon
@KJ_Amazon
@Christine_Amazon
Seller_kIukTwdhvntAp
"So far it has been more than 100 hours waiting for my issue to be resolved"
Not to break bad news to you, but 100 hours is NOTHING when it comes to Amazon.
Amazon time is not anything close to what the rest of the world recognizes as a time frame. That (insert a number) of hours used so often by Amazon can be anywhere from three days to three weeks or even longer.
For Brand Registry three weeks is getting pretty close to resolution time in MOST cases though some take even longer.
Honestly if anything less than two to three weeks is 'too long' you are going to have a very stressful AND disappointing time on Amazon.
They are well known for making a snail look fast.
Sit back, relax, and study Seller U so your next message is not “please help with my Section 3 suspension”.
https://sell.amazon.com/learn
cannot reactivate account
cannot reactivate account
You currently have limited access to Amazon selling services.
Your account has been deactivated due to inactivity. In order to reactivate your account, we need to re-verify your identity. You will need the following documents to complete the re-verification.
Information about your business, if applicable
1 government issued photo ID
1 bank account statement or credit card statement
Business license, if applicable.
Please provide the following information to gain complete access Reactivate Account.
After i click in reactivate account, there is no option for me to the next step. I have created several cases and reached out through phone, chat, and email to amazon support, also I have sent screenshots explaining the error in detail, they keep sending me the same instructions and do not provide any help, it has been 1 week so far and I still can not reactivate my account
cannot reactivate account
cannot reactivate account
You currently have limited access to Amazon selling services.
Your account has been deactivated due to inactivity. In order to reactivate your account, we need to re-verify your identity. You will need the following documents to complete the re-verification.
Information about your business, if applicable
1 government issued photo ID
1 bank account statement or credit card statement
Business license, if applicable.
Please provide the following information to gain complete access Reactivate Account.
After i click in reactivate account, there is no option for me to the next step. I have created several cases and reached out through phone, chat, and email to amazon support, also I have sent screenshots explaining the error in detail, they keep sending me the same instructions and do not provide any help, it has been 1 week so far and I still can not reactivate my account
cannot reactivate account
cannot reactivate account
You currently have limited access to Amazon selling services.
Your account has been deactivated due to inactivity. In order to reactivate your account, we need to re-verify your identity. You will need the following documents to complete the re-verification.
Information about your business, if applicable
1 government issued photo ID
1 bank account statement or credit card statement
Business license, if applicable.
Please provide the following information to gain complete access Reactivate Account.
After i click in reactivate account, there is no option for me to the next step. I have created several cases and reached out through phone, chat, and email to amazon support, also I have sent screenshots explaining the error in detail, they keep sending me the same instructions and do not provide any help, it has been 1 week so far and I still can not reactivate my account
11 replies
11 replies
Seller_kIukTwdhvntAp
"You currently have limited access to Amazon selling services."
Sometimes it is as simple as putting in some credit card corrections.
This is my standard credit card template so use what applies!
Amazon is weird on so many levels and this seems to work at least sometimes!
First, be sure it is an actual CREDIT Card. While Amazon claims that a Debit Card will work, that is seldom true! They WILL charge a Debit Card for initial fees but they will NOT take it on continuing basis most of the time despite their claims!
Put the card number into your BUYER side account first. Wait an hour (sometimes less) for the gerbils to work their way through the system and then put it in the SELLER side.
There was one recent response from a seller on a post that they DELETED the card that was on the buyer side and put the SAME card back in after a little bit and it fixed the problem. Amazon is a maze of broken links in their antiquated software.
Here are a couple threads where an OP says it worked.
https://sellercentral.amazon.com/seller-forums/discussions/t/096ef5b2-ffd5-4943-86fe-41c9d087a7e7?postId=0fbb2fae-1e92-4c41-bdb5-80851137886b
https://sellercentral.amazon.com/seller-forums/discussions/t/a81a37ec-71f9-4247-87a1-b79c6000bfd1?postId=68fd87bc-9e03-40a8-9e75-2afc054f7c2b
https://sellercentral.amazon.com/seller-forums/discussions/t/d42f54b5-aee0-48a2-8927-25287095f409?postId=3c9b06ef-e62b-4916-8bc9-7dad3391a64e
https://sellercentral.amazon.com/seller-forums/discussions/t/391729a6-334a-4aa0-9d81-541b37dbaac6?postId=8d03dcd3-7e3a-4d0d-a22b-f5ffcdec4e58
https://sellercentral.amazon.com/seller-forums/discussions/t/6e29db67-0d7b-4530-acde-73ce5bded8ca?postId=7d26b4f1-1114-4b5e-92b2-5dede62b3b59
Seller_bV6yD4MirbNcu
I wanted to clarify something regarding Brand Registry. I understand it's not mandatory, and since this is a brand-new product, I'd like to start selling as soon as possible without initially enrolling in Brand Registry. My understanding is that having a sale recorded is a prerequisite for applying for a trademark with the USPTO. Therefore, I'd like to begin selling first, then pursue trademark registration with the USPTO, and finally enroll in Amazon Brand Registry.
Is this approach feasible? If so, do you have an estimated timeframe for when I can begin selling?
On a separate note, I'm still seeing an error in my Amazon account related to the "pet food" category. This category appears on my list of requests, but I never requested registration for pet food. My product is not pet food. Could you please provide an update on when this issue might be resolved?
cases related to this, still pending:
17180090441
17173008381
Thanks so much for your help!
Seller_kIukTwdhvntAp
Hey guys – any help for the OP? Case number above!
@CR_Amazon
@Jim_Amazon
@Stevie_Amazon
@SEAmod
@KJ_Amazon
@Nikki_Amazon
@Christine_Amazon
Seller_bV6yD4MirbNcu
Hi, is there an SLA (Service Level Agreement) for the solution of these urgent issues? what is the SLA?
Thank you
@CR_Amazon
@Jim_Amazon
@Stevie_Amazon
@SEAmod
@KJ_Amazon
@Nikki_Amazon
@Christine_Amazon
Seller_bV6yD4MirbNcu
Hi Neverlast, you have been really helpful with all the issues I have had, tagging some moderators is specially really useful, I checked the moderators and noticed some of them had their last interaction months ago, so they are probably no longer moderating the forums. do you know by any chance if there are any other new moderators we could tag?
here is a list of their last interactions for your information:
@CR_Amazon (5 days ago)
@Jim_Amazon (1 hour ago)
@Stevie_Amazon (7 months ago)
@SEAmod (3 months ago)
@KJ_Amazon (20 hours ago)
@Nikki_Amazon (5 months ago)
@Christine_Amazon (2 hours ago)
Seller_kIukTwdhvntAp
I just have a revolving list of names. By tagging any of them it gets flagged for any of them that are available and active to see someone needs help.
@SEAmod is particularly missed as she has been around for a long time and knows where the bodies are buried at the HQ! She could get things done others were not able to do!
To actually TAG anyone hover your mouse over the name. It has a pop up highlight and click on that. Otherwise it is just text like 'john' or 'pete'...
Seller_bV6yD4MirbNcu
Thank you, this is very useful to navigate support
So far it has been more than 100 hours waiting for my issue to be resolved they are still working on it on the cases:
17180090441
17173008381
@CR_Amazon
@Jim_Amazon
@KJ_Amazon
@Christine_Amazon
Seller_kIukTwdhvntAp
"So far it has been more than 100 hours waiting for my issue to be resolved"
Not to break bad news to you, but 100 hours is NOTHING when it comes to Amazon.
Amazon time is not anything close to what the rest of the world recognizes as a time frame. That (insert a number) of hours used so often by Amazon can be anywhere from three days to three weeks or even longer.
For Brand Registry three weeks is getting pretty close to resolution time in MOST cases though some take even longer.
Honestly if anything less than two to three weeks is 'too long' you are going to have a very stressful AND disappointing time on Amazon.
They are well known for making a snail look fast.
Sit back, relax, and study Seller U so your next message is not “please help with my Section 3 suspension”.
https://sell.amazon.com/learn
Seller_kIukTwdhvntAp
"You currently have limited access to Amazon selling services."
Sometimes it is as simple as putting in some credit card corrections.
This is my standard credit card template so use what applies!
Amazon is weird on so many levels and this seems to work at least sometimes!
First, be sure it is an actual CREDIT Card. While Amazon claims that a Debit Card will work, that is seldom true! They WILL charge a Debit Card for initial fees but they will NOT take it on continuing basis most of the time despite their claims!
Put the card number into your BUYER side account first. Wait an hour (sometimes less) for the gerbils to work their way through the system and then put it in the SELLER side.
There was one recent response from a seller on a post that they DELETED the card that was on the buyer side and put the SAME card back in after a little bit and it fixed the problem. Amazon is a maze of broken links in their antiquated software.
Here are a couple threads where an OP says it worked.
https://sellercentral.amazon.com/seller-forums/discussions/t/096ef5b2-ffd5-4943-86fe-41c9d087a7e7?postId=0fbb2fae-1e92-4c41-bdb5-80851137886b
https://sellercentral.amazon.com/seller-forums/discussions/t/a81a37ec-71f9-4247-87a1-b79c6000bfd1?postId=68fd87bc-9e03-40a8-9e75-2afc054f7c2b
https://sellercentral.amazon.com/seller-forums/discussions/t/d42f54b5-aee0-48a2-8927-25287095f409?postId=3c9b06ef-e62b-4916-8bc9-7dad3391a64e
https://sellercentral.amazon.com/seller-forums/discussions/t/391729a6-334a-4aa0-9d81-541b37dbaac6?postId=8d03dcd3-7e3a-4d0d-a22b-f5ffcdec4e58
https://sellercentral.amazon.com/seller-forums/discussions/t/6e29db67-0d7b-4530-acde-73ce5bded8ca?postId=7d26b4f1-1114-4b5e-92b2-5dede62b3b59
Seller_kIukTwdhvntAp
"You currently have limited access to Amazon selling services."
Sometimes it is as simple as putting in some credit card corrections.
This is my standard credit card template so use what applies!
Amazon is weird on so many levels and this seems to work at least sometimes!
First, be sure it is an actual CREDIT Card. While Amazon claims that a Debit Card will work, that is seldom true! They WILL charge a Debit Card for initial fees but they will NOT take it on continuing basis most of the time despite their claims!
Put the card number into your BUYER side account first. Wait an hour (sometimes less) for the gerbils to work their way through the system and then put it in the SELLER side.
There was one recent response from a seller on a post that they DELETED the card that was on the buyer side and put the SAME card back in after a little bit and it fixed the problem. Amazon is a maze of broken links in their antiquated software.
Here are a couple threads where an OP says it worked.
https://sellercentral.amazon.com/seller-forums/discussions/t/096ef5b2-ffd5-4943-86fe-41c9d087a7e7?postId=0fbb2fae-1e92-4c41-bdb5-80851137886b
https://sellercentral.amazon.com/seller-forums/discussions/t/a81a37ec-71f9-4247-87a1-b79c6000bfd1?postId=68fd87bc-9e03-40a8-9e75-2afc054f7c2b
https://sellercentral.amazon.com/seller-forums/discussions/t/d42f54b5-aee0-48a2-8927-25287095f409?postId=3c9b06ef-e62b-4916-8bc9-7dad3391a64e
https://sellercentral.amazon.com/seller-forums/discussions/t/391729a6-334a-4aa0-9d81-541b37dbaac6?postId=8d03dcd3-7e3a-4d0d-a22b-f5ffcdec4e58
https://sellercentral.amazon.com/seller-forums/discussions/t/6e29db67-0d7b-4530-acde-73ce5bded8ca?postId=7d26b4f1-1114-4b5e-92b2-5dede62b3b59
Seller_bV6yD4MirbNcu
I wanted to clarify something regarding Brand Registry. I understand it's not mandatory, and since this is a brand-new product, I'd like to start selling as soon as possible without initially enrolling in Brand Registry. My understanding is that having a sale recorded is a prerequisite for applying for a trademark with the USPTO. Therefore, I'd like to begin selling first, then pursue trademark registration with the USPTO, and finally enroll in Amazon Brand Registry.
Is this approach feasible? If so, do you have an estimated timeframe for when I can begin selling?
On a separate note, I'm still seeing an error in my Amazon account related to the "pet food" category. This category appears on my list of requests, but I never requested registration for pet food. My product is not pet food. Could you please provide an update on when this issue might be resolved?
cases related to this, still pending:
17180090441
17173008381
Thanks so much for your help!
Seller_bV6yD4MirbNcu
I wanted to clarify something regarding Brand Registry. I understand it's not mandatory, and since this is a brand-new product, I'd like to start selling as soon as possible without initially enrolling in Brand Registry. My understanding is that having a sale recorded is a prerequisite for applying for a trademark with the USPTO. Therefore, I'd like to begin selling first, then pursue trademark registration with the USPTO, and finally enroll in Amazon Brand Registry.
Is this approach feasible? If so, do you have an estimated timeframe for when I can begin selling?
On a separate note, I'm still seeing an error in my Amazon account related to the "pet food" category. This category appears on my list of requests, but I never requested registration for pet food. My product is not pet food. Could you please provide an update on when this issue might be resolved?
cases related to this, still pending:
17180090441
17173008381
Thanks so much for your help!
Seller_kIukTwdhvntAp
Hey guys – any help for the OP? Case number above!
@CR_Amazon
@Jim_Amazon
@Stevie_Amazon
@SEAmod
@KJ_Amazon
@Nikki_Amazon
@Christine_Amazon
Seller_kIukTwdhvntAp
Hey guys – any help for the OP? Case number above!
@CR_Amazon
@Jim_Amazon
@Stevie_Amazon
@SEAmod
@KJ_Amazon
@Nikki_Amazon
@Christine_Amazon
Seller_bV6yD4MirbNcu
Hi, is there an SLA (Service Level Agreement) for the solution of these urgent issues? what is the SLA?
Thank you
@CR_Amazon
@Jim_Amazon
@Stevie_Amazon
@SEAmod
@KJ_Amazon
@Nikki_Amazon
@Christine_Amazon
Seller_bV6yD4MirbNcu
Hi, is there an SLA (Service Level Agreement) for the solution of these urgent issues? what is the SLA?
Thank you
@CR_Amazon
@Jim_Amazon
@Stevie_Amazon
@SEAmod
@KJ_Amazon
@Nikki_Amazon
@Christine_Amazon
Seller_bV6yD4MirbNcu
Hi Neverlast, you have been really helpful with all the issues I have had, tagging some moderators is specially really useful, I checked the moderators and noticed some of them had their last interaction months ago, so they are probably no longer moderating the forums. do you know by any chance if there are any other new moderators we could tag?
here is a list of their last interactions for your information:
@CR_Amazon (5 days ago)
@Jim_Amazon (1 hour ago)
@Stevie_Amazon (7 months ago)
@SEAmod (3 months ago)
@KJ_Amazon (20 hours ago)
@Nikki_Amazon (5 months ago)
@Christine_Amazon (2 hours ago)
Seller_bV6yD4MirbNcu
Hi Neverlast, you have been really helpful with all the issues I have had, tagging some moderators is specially really useful, I checked the moderators and noticed some of them had their last interaction months ago, so they are probably no longer moderating the forums. do you know by any chance if there are any other new moderators we could tag?
here is a list of their last interactions for your information:
@CR_Amazon (5 days ago)
@Jim_Amazon (1 hour ago)
@Stevie_Amazon (7 months ago)
@SEAmod (3 months ago)
@KJ_Amazon (20 hours ago)
@Nikki_Amazon (5 months ago)
@Christine_Amazon (2 hours ago)
Seller_kIukTwdhvntAp
I just have a revolving list of names. By tagging any of them it gets flagged for any of them that are available and active to see someone needs help.
@SEAmod is particularly missed as she has been around for a long time and knows where the bodies are buried at the HQ! She could get things done others were not able to do!
To actually TAG anyone hover your mouse over the name. It has a pop up highlight and click on that. Otherwise it is just text like 'john' or 'pete'...
Seller_kIukTwdhvntAp
I just have a revolving list of names. By tagging any of them it gets flagged for any of them that are available and active to see someone needs help.
@SEAmod is particularly missed as she has been around for a long time and knows where the bodies are buried at the HQ! She could get things done others were not able to do!
To actually TAG anyone hover your mouse over the name. It has a pop up highlight and click on that. Otherwise it is just text like 'john' or 'pete'...
Seller_bV6yD4MirbNcu
Thank you, this is very useful to navigate support
So far it has been more than 100 hours waiting for my issue to be resolved they are still working on it on the cases:
17180090441
17173008381
@CR_Amazon
@Jim_Amazon
@KJ_Amazon
@Christine_Amazon
Seller_bV6yD4MirbNcu
Thank you, this is very useful to navigate support
So far it has been more than 100 hours waiting for my issue to be resolved they are still working on it on the cases:
17180090441
17173008381
@CR_Amazon
@Jim_Amazon
@KJ_Amazon
@Christine_Amazon
Seller_kIukTwdhvntAp
"So far it has been more than 100 hours waiting for my issue to be resolved"
Not to break bad news to you, but 100 hours is NOTHING when it comes to Amazon.
Amazon time is not anything close to what the rest of the world recognizes as a time frame. That (insert a number) of hours used so often by Amazon can be anywhere from three days to three weeks or even longer.
For Brand Registry three weeks is getting pretty close to resolution time in MOST cases though some take even longer.
Honestly if anything less than two to three weeks is 'too long' you are going to have a very stressful AND disappointing time on Amazon.
They are well known for making a snail look fast.
Sit back, relax, and study Seller U so your next message is not “please help with my Section 3 suspension”.
https://sell.amazon.com/learn
Seller_kIukTwdhvntAp
"So far it has been more than 100 hours waiting for my issue to be resolved"
Not to break bad news to you, but 100 hours is NOTHING when it comes to Amazon.
Amazon time is not anything close to what the rest of the world recognizes as a time frame. That (insert a number) of hours used so often by Amazon can be anywhere from three days to three weeks or even longer.
For Brand Registry three weeks is getting pretty close to resolution time in MOST cases though some take even longer.
Honestly if anything less than two to three weeks is 'too long' you are going to have a very stressful AND disappointing time on Amazon.
They are well known for making a snail look fast.
Sit back, relax, and study Seller U so your next message is not “please help with my Section 3 suspension”.
https://sell.amazon.com/learn
