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Seller Payment Dashboard Updates delayed
Hello Sellers,
We are currently experiencing an issue that is delaying updates to Payments Dashboard. Amazon Seller disbursements to bank accounts are not impacted. We are actively engaged in resolving this issue.
Thanks to all who brought this to our attention.
12/21 Update:
The issue causing increased data latency impacting Deferred Transaction Reports has now been resolved and the system is operating normally. Deferred Transaction Reports are now available via Reports Repository.
Thank you for your patience and we apologize for any confusion caused by the data latency issue impacting Payment Dashboard and reports.
12/19 Update:
Thank you to all sellers that have responded in this thread and related discussions. We have shared your updates and feedback with our partner team. That team has already resolved the issue causing increased latency for data availability on Payments Dashboard, Settlement Reports, and Date Range Reports and is now actively working to restore availability of the Deferred Transaction Report as its top priority.
Some of you have shared concerns on what you are seeing within the Payment Dashboard. We’d like to highlight that the timing of fee charges has not changed. Fees that are part of a customer order (such as Referral Fees and FBA Fulfilment Fees) are deferred along with the order payment and will be charged when the payment for the transaction is released. Other fees (such as Cost of Advertising, Inbound Transportation Charge and Shipping Services purchased through Amazon) will continue to be charged directly to your account at the time of purchase or billing of the service.
To learn more about payments and deferred transactions, check out the links below:
What is a deferred transaction?
Get a payment report - Learn how to review payments, sales, expenses, refunds, deferred transactions, and other settlement information using the Payments Dashboard
142 replies
Seller_9U8MMSzm8FLgU
It has been several weeks, and I am now experiencing a significant five-figure shortfall in "missing" funds, much like many others in this situation. It’s extremely frustrating to see moderators repeatedly attempting to explain the issue to sellers who are fully aware of what’s happening but still have no resolution.
I am respectfully and genuinely requesting a direct response from an Amazon moderator to the following question—without deflection or unrelated explanations about “deferrals” or “latency”:
Will Amazon return the funds that are currently missing from our accounts?
KJ_Amazon
Hello @Seller_B97zt6tLr10oO Thanks for sharing that Case ID.
I recommend including more details in your support case about why you believe the information in the Payments Dashboard is incorrect.
I reviewed the details and do not see any discrepancies. Your current Deferred Transaction amount is accurate, which you can check against the deferred transactions total in the Reports Repository, or by clicking on the "Deferred Transaction" linked total on the Payments Dashboard.
Your current Net Proceeds as well as your previous settlement net proceeds/transfers match the net amount for the transactions for those settlement periods.
Please let me know if you provide any more details in your ongoing case that I can review. I can also open a direct case if needed.
KJ_Amazon
KJ_Amazon
Hello @Seller_5tlCr4Spn5nzh I recommend that you review the information provided about deferred transactions in the What is a deferred transaction? help page and learn about delivery date payment policy in the Payments based on delivery date help page.
You can also review the Transaction View in your Payments Dashboard to see which of your deferred transactions have reached their payment release date and are now counted towards your net proceeds.
KJ_Amazon
KJ_Amazon
Can you please provide more details about what you are seeing on your dashboard?
Are you seeing your All Accounts / Total Balance repeatedly go down with no individual transactions or cancellations/refunds that would explain that change?
Seller_7Ei7ntto5WiRd
I have the same issue. All order going to “Deferred Transactions”
KJ_Amazon
Hello @Seller_7Ei7ntto5WiRd. I recommend reviewing the below news update and seller help pages to learn more about the deferred transactions status on the Payments dashboard and how it provides more visibility into reserved funds.
View your reserved payments in the new Deferred Transactions report
