My account was deactivated over 30 days because Amazon indicate that I violated their "Restricted Products" policy by selling a hearing aids without FDA approval. They told me that the device is a medical device which is for professional use. However, it's not true. My product is not a hearing aids. It's a hearing amplifier which can be sold over the counter and don't need any paperwork.
I submitted multiple appeals, provided so many proofs from the FDA website to prove that I'm eligible to sell the hearing amplifier. Even when a Account Health Specialist review my appeal, he said that it was good and I should be fine, my account will be reactivate after the internal team review it. But a few days later I received an email from the Performance team saying that my account will be kept deactivated because I fail to prove them that I didn't violate any Amazon policy. I submitted every proofs that I can find, and the Performance team don't tell me exactly what else they need from me. I don't know what they want to reactivate my account.
Has anyone have the same issue? and how did you get your account reactivated? Can someone from Amazon tell me what else I need to do?
Here's the decision I received:
Hello,
Thank you for submitting your appeal. After reviewing your account and the information that you provided, we have determined that your Amazon.com selling partner account will remain deactivated.
We reached this decision because you listed products that are not permitted for sale on Amazon.com and failed to submit evidence or documentation demonstrating that your account has not violated our "Restricted Products" policy. If you have questions about this policy, go to "Restricted Products":
https://sellercentral.amazon.com/gp/help/200164330
To reactivate your account, submit evidence or documentation demonstrating that your account has not violated our "Restricted Products" policy.
You can submit your appeal by clicking "Reactivate your account" on the banner at the top of your "Account Health" page and following the instructions provided:
https://sellercentral.amazon.com/performance/dashboard?reftag=ah_em_rp
We're here to help
If you have questions about this policy or your account, you can contact us:
https://sellercentral.amazon.com/cu/contact-us
What happens if I do not send the required information?
Without proof of compliance with our policies, your account will not be reinstated. If we do not receive the required information, your account will remain deactivated and funds in your account may be held for 90 days.
Has your account been deactivated in error?
If you believe that there has been an error, and these products are permitted for sale on Amazon, please submit an explanation by clicking "Reactivate your account" on the banner at the top of your "Account Health" page:
https://sellercentral.amazon.com/performance/dashboard?reftag=ah_em_rp
Your explanation should include the following information:
-- How your account has not violated the Amazon Restricted Products policy
-- Evidence that shows that your account complies with the Amazon "Restricted Products" policy
If we confirm that your account has violated our "Restricted Products" policy, your account will remain deactivated.
Sincerely,
Seller Performance team
https://www.amazon.com
