age-restricted products

Hello,

Hope you all guys doing well. I have been selling Vape/ E-Cigerate since last year, Now my account deactivated because of Restricted Product Policy Violations. I have not checked my account since September 2024. And I missed all the notifications from Amazon. I received my inventory from Amazon. fulfillment center. Can anyone guide me on how I get my account back?

I have read the Amazon ‘Prohibited Product Claims’ and ‘Restricted Products’ policies.

I have reviewed ALL my listed items to ensure they comply with Amazon policies.

Identify the primary reason for your restricted product violations:

Training Issue

Technical Issue

Other

Please provide the training resources you will use for your training (can be links to websites/policies):

I am writing to address the recent suspension of my Amazon Seller account under Section 3 of the Amazon Services Europe Business Solutions Agreement. While I understand the importance of adhering to Amazon’s policies, I believe there may be a misunderstanding regarding my account.

I have thoroughly reviewed my account performance, and I can confirm that no visible violations or breaches of the Amazon Restricted Products policy are present. Despite this, my account has been suspended, and I am unable to determine the specific cause based on the provided details.

To clarify the matter and resolve this issue promptly, I am including the requested information below:

How my account has not violated the Amazon Restricted Products policy:

My account strictly adheres to Amazon’s policies and guidelines. I carefully ensure that all listed products comply with applicable laws and Amazon’s restricted product policies.

Evidence that shows my account complies with the Amazon Restricted Products policy:

Attached invoices and certifications for the listed products.

Documentation proving the legality and compliance of my inventory.

Screenshots of my account health page, showing no violations.

Additionally, I would like to emphasize that my account's suspension might have resulted from an error. I kindly request your team to review the matter thoroughly. If further documentation or clarification is required, I am more than willing to provide it.

I value the opportunity to sell on Amazon and am committed to maintaining compliance with all policies. Please let me know the next steps or actions needed to resolve this issue efficiently.

Thank you for your understanding and support.

Best regards