Please the a to z claim comes many times now a days for not receiving the package but the order is already delivered on time with proof of delivery of fedex and dhl shipping company

Please for past 4 to 6 months the a to z claim department gives right decision as the order is delivered tracking online link shows and no impact of ODR and money loss

Please but now a days i am facing big problem of A TO Z CLAIM DECISIONS WRONG and APPEAL also Denied ,Please as same case before they are giving right decisions but now a days they are SPOILING BUSINESS OF SELLER WITH WRONG DECISIONS after having full proof of delivery given to them in appeal but no help and appeal option also not there

Please there is no help coming from a to z claim team

Please when a to z claim team many time same cases with same appeal accepted and given decision in my favour now why they are doing this spoiling the seller ODR with LOSS as a refund without any fault

Please i am going right through amazon policy if there is any change in amazon policy they should tell us that we have to take wrong a to z claims also

Please feeling helpless

is Amazon seriously with our appeal? I have 3 claim in a row but all of them failed in appeal even I did not do anything wrong.

case 1. buyer did not open a return request but directly an a-to-z claim to complain "don't like the item" in 30 days, Amazon deducted $350+ -- in this case, why not opened a return request to get full refund, I lost money and item.

case 2, buyer bought two shark vacuums from me and another seller, she wanted to return the cheaper item to another buyer but opened a return request to me and returned back with that cheaper item. buyer agreed she opened a wrong request and a-to-z claim was encouraged by amazon customer support to do that, eventually Amazon deduct $310+ from me and let me have that wrong half price item.

case 3, buyer tole me he did not receive the item, after checked, fedex sent the item to another state, buyer told me in the message he wants the replacement on April 1st and opened a-to-z claim the same day, after I saw he wants a replacement, I immediately shipped the replace out on April 2nd and delivered on 3nd. today Amazon deducted $300+ in buyer favor.

my questions/concerns is, is a-to-z claim appeal seriously treated by amazon team? is amazon team seriously read our message communication before make the decision? these are 3 times in a row and I did not think I did not do anything wrong in these cases.

It's a FBM order and the customer said they did not receive package. Customer filed an A to Z claim and won, but then I appealed the decision and actually won. Amazon sent me an email on May 5 saying they will refund me "Upon further review, we have decided to reverse our original decision. We have credited USD 68.98 to your account and your order defect rate will be updated within 48 hours to reflect this change."

That said, the money was never refunded back to me. After following up with Amazon on the refund, they then said "Although we understand your position, we stand by our decision."

Does this mean I never won the appeal? I don't care if Amazon made a mistake letting me win the A to Z claim appeal. It's Amazon's mistake and they should own up to it.

Can the mods help?? Order ID: 111-6651299-8644229