Countries
Read only
Skin lightening and whitening products evaluation
My product has been flagged as skin lightening and whitening product. Amazon requested the necessary documentation on the product policy compliance page:
GMP certificate, FDA submission, ingredient statement, MSDS, mercury test from ISO 17025 accredited laboratory, etc.
I provided all of them on August 2 and, after 3 weeks, received no substantive response from the corresponding team. It was not rejected, they did not request additional documents, there is no movement at all.
As this is a case for the internal team, I cannot call them; just write emails. I tried escalating with another case, but it looks like it went to the same bin as my original case.
0 replies
Nikki_Amazon
Hello TRAITVIS,
This is Nikki from Amazon. I understand you're having trouble with your product flagged as skin lightening and whitening product.
Could you please provide me with a Seller Support case ID so I can look into this further for you? I'd be happy to take a look and see if I can help resolve the issue.
Please let me know the case ID whenever you have a chance. I'm looking forward to hearing back from you.
Best,
-Nikki
Similar Discussions
