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A-Z Claim Closed, Buyer Refunded But Product Delivered to Buyer and defect is also counted in my account
Hello!
One of my buyer opened AtoZ claim, stating that order is not delivered. But its delivered on time with in the scheduled delivery date. Tracking is also showing delivered on time, but still amazon closed the case and refunded to buyer and defect is also counted in my account
14 replies
Seller_7LrAV0m5llaI7
Did you get a signature confirmation of delivery?
Seller_7LrAV0m5llaI7
That doesn't mean it's delivered to YOUR customer. It could have been delivered to the wrong house, wrong person, perhaps even stolen.
Seller_7LrAV0m5llaI7
That's great! Closing the case in your favor is the best outcome you can have!
LeviDylan_Amazon
Hello @Seller_02sAUOSzunCLu,
Thank you for posting here on the Seller Forums.
I see that you have received an A to z claim and you have questions about why it was accepted.
I want to provide you with the best support for this. I am engaging a Community Manager to review this situation further. Also, if you have any relevant case ID's to provide, please include them here, so we can take a look.
If you have any further questions or updates to provide, please feel free to respond in this thread. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
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