OTDR issues
My OTDR has fallen below the 90% and I’m very concerned about this!
I’ve only had 1 late shipment in the last 30 days which I don’t generally even have one. I’m very conscientious about my shipping and get all items out on time or early.
I now currently have 23 items with a late delivery, it looks like some of these are within the right day but wrong time or a day late. But 13 of these items were delayed at a single facility with no forward movement for 2-7 days. That is completely out of my control! I opened a case but I feel am not getting any traction with that. I’m concerned if any more shipments are added on I’m going to end up being deactivated.
If a mod could please help!
Case # 16928429681
@Cooper_Amazon@Christine_Amazon@Nano_Amazon@Bryce_Amazon @Sandy_Amazon @Micah_Amazon @Roberto_Amazon @Stevie_Amazon @KJ_Amazon @Steve_Amazon @Atlas_Amazon @Rose_Amazon @CR_Amazon @Emet_Amazon @Troy_Amazon
OTDR issues
My OTDR has fallen below the 90% and I’m very concerned about this!
I’ve only had 1 late shipment in the last 30 days which I don’t generally even have one. I’m very conscientious about my shipping and get all items out on time or early.
I now currently have 23 items with a late delivery, it looks like some of these are within the right day but wrong time or a day late. But 13 of these items were delayed at a single facility with no forward movement for 2-7 days. That is completely out of my control! I opened a case but I feel am not getting any traction with that. I’m concerned if any more shipments are added on I’m going to end up being deactivated.
If a mod could please help!
Case # 16928429681
@Cooper_Amazon@Christine_Amazon@Nano_Amazon@Bryce_Amazon @Sandy_Amazon @Micah_Amazon @Roberto_Amazon @Stevie_Amazon @KJ_Amazon @Steve_Amazon @Atlas_Amazon @Rose_Amazon @CR_Amazon @Emet_Amazon @Troy_Amazon
2 replies
Atlas_Amazon
Hello @Seller_PlOvQOWRnCAVo
Case # 16928429681
Thank you for the information provided regarding the recent issues you encountered with your packages. I understand the concern of the impact to the metric and do want to provide some additional insight. I did review your request to have the metric adjusted in the case details, and wanted to clarify on the viability of this.
Our team will not be able to make adjustments for this type of concern as you will be held responsible for issues with the carrier, unless it is a major widespread event impacting multiple sellers. We encourage you to gather evidence of the issues occurring so you have evidence of what occurred for your records. If the metric falls off target, you may see additional messaging in the form of a banner on the account health page indicating that the account is at risk. If the banner does not include a 'submit appeal' button, then it is just there to inform you of the risk the account is in.
We would advise on monitoring your performance notifications during this time in addition to the account health page as our team would provide messaging with more details if the account was going to be impacted for a metric concern. If our team does request information, we encourage you to provide the details related to how this concern was caused and the steps you took once you became aware.
We do ask that you refer back to this thread if you have any additional questions or observe any other issues relating to this one.
Best,
Atlas
OTDR issues
My OTDR has fallen below the 90% and I’m very concerned about this!
I’ve only had 1 late shipment in the last 30 days which I don’t generally even have one. I’m very conscientious about my shipping and get all items out on time or early.
I now currently have 23 items with a late delivery, it looks like some of these are within the right day but wrong time or a day late. But 13 of these items were delayed at a single facility with no forward movement for 2-7 days. That is completely out of my control! I opened a case but I feel am not getting any traction with that. I’m concerned if any more shipments are added on I’m going to end up being deactivated.
If a mod could please help!
Case # 16928429681
@Cooper_Amazon@Christine_Amazon@Nano_Amazon@Bryce_Amazon @Sandy_Amazon @Micah_Amazon @Roberto_Amazon @Stevie_Amazon @KJ_Amazon @Steve_Amazon @Atlas_Amazon @Rose_Amazon @CR_Amazon @Emet_Amazon @Troy_Amazon
OTDR issues
My OTDR has fallen below the 90% and I’m very concerned about this!
I’ve only had 1 late shipment in the last 30 days which I don’t generally even have one. I’m very conscientious about my shipping and get all items out on time or early.
I now currently have 23 items with a late delivery, it looks like some of these are within the right day but wrong time or a day late. But 13 of these items were delayed at a single facility with no forward movement for 2-7 days. That is completely out of my control! I opened a case but I feel am not getting any traction with that. I’m concerned if any more shipments are added on I’m going to end up being deactivated.
If a mod could please help!
Case # 16928429681
@Cooper_Amazon@Christine_Amazon@Nano_Amazon@Bryce_Amazon @Sandy_Amazon @Micah_Amazon @Roberto_Amazon @Stevie_Amazon @KJ_Amazon @Steve_Amazon @Atlas_Amazon @Rose_Amazon @CR_Amazon @Emet_Amazon @Troy_Amazon
OTDR issues
My OTDR has fallen below the 90% and I’m very concerned about this!
I’ve only had 1 late shipment in the last 30 days which I don’t generally even have one. I’m very conscientious about my shipping and get all items out on time or early.
I now currently have 23 items with a late delivery, it looks like some of these are within the right day but wrong time or a day late. But 13 of these items were delayed at a single facility with no forward movement for 2-7 days. That is completely out of my control! I opened a case but I feel am not getting any traction with that. I’m concerned if any more shipments are added on I’m going to end up being deactivated.
If a mod could please help!
Case # 16928429681
@Cooper_Amazon@Christine_Amazon@Nano_Amazon@Bryce_Amazon @Sandy_Amazon @Micah_Amazon @Roberto_Amazon @Stevie_Amazon @KJ_Amazon @Steve_Amazon @Atlas_Amazon @Rose_Amazon @CR_Amazon @Emet_Amazon @Troy_Amazon
2 replies
2 replies
Atlas_Amazon
Hello @Seller_PlOvQOWRnCAVo
Case # 16928429681
Thank you for the information provided regarding the recent issues you encountered with your packages. I understand the concern of the impact to the metric and do want to provide some additional insight. I did review your request to have the metric adjusted in the case details, and wanted to clarify on the viability of this.
Our team will not be able to make adjustments for this type of concern as you will be held responsible for issues with the carrier, unless it is a major widespread event impacting multiple sellers. We encourage you to gather evidence of the issues occurring so you have evidence of what occurred for your records. If the metric falls off target, you may see additional messaging in the form of a banner on the account health page indicating that the account is at risk. If the banner does not include a 'submit appeal' button, then it is just there to inform you of the risk the account is in.
We would advise on monitoring your performance notifications during this time in addition to the account health page as our team would provide messaging with more details if the account was going to be impacted for a metric concern. If our team does request information, we encourage you to provide the details related to how this concern was caused and the steps you took once you became aware.
We do ask that you refer back to this thread if you have any additional questions or observe any other issues relating to this one.
Best,
Atlas
Atlas_Amazon
Hello @Seller_PlOvQOWRnCAVo
Case # 16928429681
Thank you for the information provided regarding the recent issues you encountered with your packages. I understand the concern of the impact to the metric and do want to provide some additional insight. I did review your request to have the metric adjusted in the case details, and wanted to clarify on the viability of this.
Our team will not be able to make adjustments for this type of concern as you will be held responsible for issues with the carrier, unless it is a major widespread event impacting multiple sellers. We encourage you to gather evidence of the issues occurring so you have evidence of what occurred for your records. If the metric falls off target, you may see additional messaging in the form of a banner on the account health page indicating that the account is at risk. If the banner does not include a 'submit appeal' button, then it is just there to inform you of the risk the account is in.
We would advise on monitoring your performance notifications during this time in addition to the account health page as our team would provide messaging with more details if the account was going to be impacted for a metric concern. If our team does request information, we encourage you to provide the details related to how this concern was caused and the steps you took once you became aware.
We do ask that you refer back to this thread if you have any additional questions or observe any other issues relating to this one.
Best,
Atlas
Atlas_Amazon
Hello @Seller_PlOvQOWRnCAVo
Case # 16928429681
Thank you for the information provided regarding the recent issues you encountered with your packages. I understand the concern of the impact to the metric and do want to provide some additional insight. I did review your request to have the metric adjusted in the case details, and wanted to clarify on the viability of this.
Our team will not be able to make adjustments for this type of concern as you will be held responsible for issues with the carrier, unless it is a major widespread event impacting multiple sellers. We encourage you to gather evidence of the issues occurring so you have evidence of what occurred for your records. If the metric falls off target, you may see additional messaging in the form of a banner on the account health page indicating that the account is at risk. If the banner does not include a 'submit appeal' button, then it is just there to inform you of the risk the account is in.
We would advise on monitoring your performance notifications during this time in addition to the account health page as our team would provide messaging with more details if the account was going to be impacted for a metric concern. If our team does request information, we encourage you to provide the details related to how this concern was caused and the steps you took once you became aware.
We do ask that you refer back to this thread if you have any additional questions or observe any other issues relating to this one.
Best,
Atlas
