I have a return request where the returned item (FBM) was received, and a full refund was automatically issued, as evidenced by the order transaction. However, the item has been in the "Prior refund: Applied" status for 10 days on the Manage Refund page.

When I attempt to issue a refund for this order on the Refund page, it states "No units to refund." Additionally, when I try to complete this return request, the closest option available is "Partial Refund Issued," which is incorrect since a full refund was issued.

Have I missed any action? Has anyone else encountered this issue? Any advice on how to resolve it would be greatly appreciated.

Case # 15534195201

Best Regards!

The customer has initiated a single return request on Manage Returns, and mentioned the return quantity as 5 boxes. Only one return label can be shared on the Manage Returns section against each return request, despite the return quantity mentioned in the request.

We could share 1 return label through Manage Returns and the remaining 4 return labels via Buyer Seller Messages. However, the buyer has opted out of receiving the messages through Buyer Seller Messages.

What can a seller do to address that return request? We do not want to delay the process as the customer may perceive a delay as abandonment and file an A to Z claim.

We have a customer who opened 4 return requests for 1 transaction.

The return is past 30days and "Out Of policy"

He kept trying to get a free return label by selecting Performance or quality not adequate.

He messaged us directly and stated the product is new and never opened.

Now we have 4 open returns that we are being told our returns metrics is over the 2% expectation.

He simply did not want to pay for the return label-so we gave in and sent a label even though the return was outside the return widow.

Ironically the package has not been returned yet.

The majority of our returns are auto-authorized-this one customer is dragging our metrics down and we cannot close the 3 duplicate returns.

Any mods that can help or add insight to this would greatly be appreciated.

Thanks in advance.

@Seller_nS0jcFQNDLG3e