Ever since Amazon starting charging fees for accepting deliveries into their fulfillment centres, the time they take to "receive" inventory, making it immediately avaiable for shipment to customers, has blown out and continues to blow out. It now seems common for inventory to wait in receiving for 40+ days before being booked in as received. This is even more infuriating as we continue to receive emails requesting us to replenish inventory. I suggest Amazon get their act together and resource their fulfillment centres appropraitely to allow the efficient receiving of inventory. It appears to be a problem exclusive to the USA as the problem is not occuring in Australia, Singapore or the UK.

I'm facing significant receiving delays with multiple shipments at the OAK3 fulfillment center, and I'd like to know if others are experiencing similar issues.

Current situation:

Shipment 1: Delivered on October 1st, still partially receiving after 20+ days

Shipment 2: Delivered on October 13th, still showing "in transit" status with no receiving started

Third shipment also affected with similar delays

I've contacted Seller Support multiple times but only received generic responses stating they cannot intervene in the receiving process. They provide no specific information about the current warehouse situation or the status of my inventory. These delays are severely impacting my business, especially during this crucial pre-holiday season.

Is anyone else experiencing unusual delays at OAK3? Any suggestions for escalating this issue?

Shipment ID:FBA18G4VK9CC

FBA18C96Z6GV

FBA18FCH5XD8

Hello fellow sellers,

I have a question regarding Amazon's policy on customer returns. If a customer decides to return a product because Amazon was unable to fulfill the delivery on the promised time, does the seller still need to refund the customer?

Additionally, I recently faced an issue where Amazon mentioned that I am only eligible for an investigation regarding returned units after 120 days. They said they would add these units back to my inventory. However, these are New Year products, and such delays cause significant damage to my business as they are time-sensitive items.

In such cases, do sellers need to bear all the costs and consequences, even when the issue arises from delays on Amazon's end? Any advice or insights would be greatly appreciated!

Thank you.