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Customer filed A-Z claim while the item delivered with a proof tracking, amz still debited from my account, what can i do???
Hi,
its so frustrating that a customer brought a item and filed a A-Z even when it shipped and a proof delivered tracking #
Amazon still debited from my account but says its doesn't count in my record .
i don't understand, if its my fault, it should be a A-Z count in record and debited from my account
but its NOT! caze its delivered 2 days with a TRACKING NUMBER!
if AMAZON THINK its no problem and wants to do a courtesy refund why its debited from my account instead of Amazon
its just ridiculous and unfair to seller! buyers can do scam like that everyday for just make a easy phone call while AMAZON SELLER lost all the merchandise and shipping money!!!
3 replies
Seller_RIlQeRhffTr1n
here it is the tracking # and message from amz
Seller_Sram36TnVt73c
Did you meet all conditions necessary for Amazon to cover this claim?
Seller_J46Ruz3VzvWCV
If it's not counted against you then it sounds like you met the requirements ...
- Use Amazon Buy Shipping/Postage
- Ship on time (considered at the moment of the carrier’s first scan)
- Shows as delivered and buyer filed as INR
Read over this post on how to appeal - Appeal for A-Z claim for INR
Rob - Oneida Books (NSFE), Oneida (OSFE)
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