its so frustrating that a customer brought a item and filed a A-Z even when it shipped and a proof delivered tracking #

Amazon still debited from my account and count in my record .

i don't understand, its delivered with customer's signature!

its just ridiculous and unfair to seller! buyers can do scam like that everyday for just make a easy phone call while AMAZON SELLER lost all the merchandise and shipping money!!!

111-8119605-4306655 Was issued an a-z claim funded by us. Customer states item never arrived and tracking information shows it delivered and even has a photo. Asked customer to provide photo of front door to confirm it was delivered to the wrong house. Customer refused and filed A-Z claim and was granted and funded by us. Is there any thing i can do better in my appeal or handling these.

I guess lots of sellers have the same experience, the package was delivered but the customer filed A to Z claim and granted. Amazon gave reason for this claim was "The customer has not received their package, and our records indicate the tracking information is either missing or invalid." We appeal the discission and provided the valid USPS tracking and showed package was delivered. And this order uses [Amazon's Buy Shipping Service] But our appeal still gets denied!!

Anyone can help and let us know what to do? It is so unfair that someone use this claim for keeping the item and get the money back:( and most important things our ODR got hit too....

for Order ID: # 114-5015480-4748224

Thank you