Amazon passed on shipping adjustments from USPS that are completely wrong (2 adjustments of over $100 each for packages below 2 lbs and shipped in small padded envelopes). We contacted USPS to dispute these, but they require a Revenue Assurance ID. Since we bought labels through Amazon Buy Shipping and the adjustment was communicated to Amazon, Amazon has that information, but does not share it with seller. As a result we cannot dispute these adjustments with USPS. Seller Support does not help but just restates what we know without doing anything.

Has anybody been able to dispute these adjustments, and how? Is there any option available other than not buying from Amazon Buy Shipping so that we can get Revenue Assurance IDs and deal with USPS directly?

Case IDs: 16057340431 (Order 114-1419649-3838656) and 16058686381 (111-4441566-0188236)

@Seller_RSwABJNHpHnEZ how can we dispute these?

Thanks

We have an outrageous adjustment where USPS change the dims from 22 in. x 18 in. x 3 in. and 8.5 oz, to 21.75 in. x 20.25 in. x 19.0 in and because of that a dimensional weight of 51 lbs. We opened a case with Seller Support and they just explain why carriers make adjustments and don't address that we are trying to appeal the grossly incorrect adjustment which caused an adjustment of $86.34 on a $10.89 order.

This order was for a poster that is rolled and is 24" long x 2" diameter. We put it in a 25" triangular box and that put that box diagonally in a 22" x 18" x 3" poly bag. We send more than a of these every week and do not have issues. It can be verified by seeing our order history and verifying the dimensions entered on the orders for the shipping labels.

Amazon should provide sellers a way to dispute USPS adjustments when Amazon Buy Shipping is used. I've tried appealing directly with USPS before and they refer us back to Amazon to file the appeal. There should be a dispute ID provided to us that isn't.

Seller Support refused to escalate the case and gave me the "However, after careful consideration, we came to the conclusion that we have already exhausted all available options." message.

@Seller_RSwABJNHpHnEZI see you've responded to similar threads about this issue and I was unable to add to those because the threads are closed. Can you please look into this? Case ID: 15136351361

Hi everyone,

I’m reaching out because I’ve been dealing with a significant issue regarding Shipping Carrier Adjustments, mainly from USPS and DHL. These charges appear sporadically and in bursts, and then disappear, which seems very odd. I’ve noticed this pattern has been happening more frequently, especially starting earlier this year. I’m a small business owner, and these unexpected charges are affecting my cash flow and could potentially put me out of business if they continue.

I’m meticulous about my shipping processes—I’ve personally verified the dimensions and weights of every SKU, documented everything with pictures, and often round up the dimensions and weight to avoid any discrepancies. Despite this, the charges keep coming, and when I reach out to Amazon Seller Support, I am told they can't refund these adjustments and to contact the carriers directly. When I contact the carriers, they tell me to get in touch with Amazon, leaving me stuck in a frustrating cycle with no resolution.

The process of disputing these adjustments one by one is incredibly time-consuming and exhausting. I'm hoping someone here can point me in the direction of any third-party services, apps, or companies that specialize in disputing these shipping carrier adjustments on behalf of sellers. The back-and-forth and opening individual disputes for each adjustment takes too much time, which could otherwise be spent growing my business.

Is anyone else experiencing these sudden bursts of carrier adjustments, and have you found a solution or service that can help manage and dispute these charges effectively? Any suggestions would be greatly appreciated!

Thank you in advance!