Hi everyone,
I’m reaching out because I’ve been dealing with a significant issue regarding Shipping Carrier Adjustments, mainly from USPS and DHL. These charges appear sporadically and in bursts, and then disappear, which seems very odd. I’ve noticed this pattern has been happening more frequently, especially starting earlier this year. I’m a small business owner, and these unexpected charges are affecting my cash flow and could potentially put me out of business if they continue.
I’m meticulous about my shipping processes—I’ve personally verified the dimensions and weights of every SKU, documented everything with pictures, and often round up the dimensions and weight to avoid any discrepancies. Despite this, the charges keep coming, and when I reach out to Amazon Seller Support, I am told they can't refund these adjustments and to contact the carriers directly. When I contact the carriers, they tell me to get in touch with Amazon, leaving me stuck in a frustrating cycle with no resolution.
The process of disputing these adjustments one by one is incredibly time-consuming and exhausting. I'm hoping someone here can point me in the direction of any third-party services, apps, or companies that specialize in disputing these shipping carrier adjustments on behalf of sellers. The back-and-forth and opening individual disputes for each adjustment takes too much time, which could otherwise be spent growing my business.
Is anyone else experiencing these sudden bursts of carrier adjustments, and have you found a solution or service that can help manage and dispute these charges effectively? Any suggestions would be greatly appreciated!
Thank you in advance!