New Seller Community
Account deactivated - Need help
hello
My account was deactivated about 2months ago however i have provided all evidence showing the entire supply chain documents. Every time I call to get a clarification of what is more required, i get different requests from representatives. First was clarification on an invoice which was cleared then was validation of my supplier which was mater cleared and now its about the item number that is from original manufacturer to supplier. Have been giving all documents and proof but they still can’t tell me what is more needed except to keep appealing.
Anyone going through the same or went through similar situation
0 replies
Seller_nRFmxiQg4EGrw
Basic questions:
What are you trying to sell?
Where are you sourcing it?
Do you have permission FROM THE BRAND to sell their products on Amazon?
CR_Amazon
@Seller_X59PL7Cl1UBvK
Hi there, my name is CR and wanted to see if I could provide you with some more information here. It sounds like there may have been some requests for sourcing documents here. I've provided some resources to review below as well.
- Guidelines to Sourcing
- Sourcing Playbook
- Invoice Requirements
- Letter of Authorization
- Responsible Sourcing documentation request requirements
Unfortunately, we are not provided with the results of their review/investigations of documents and won't have anything further to share outside of what has already been provided to you in your performance notifications.
Thank you for understanding.
CR_Amazon
