Hello all,
To protect customers, selling partners, and our store from abuse, Amazon may deactivate accounts that are related to accounts that have previously been deactivated due to violations of our policies.
If you have received a notification that states, “We found that your account is related to an account that may not be used to sell on our site” then we want to provide you helpful information for a path forward.
Please follow these steps:
Sign-in to your primary Seller Central account.
Access Performance Notifications (navigate to Performance -> Performance Notifications) for each region by changing the location within the drop down next to your region flag.
Submit an appeal for all accounts (except your primary account that is deactivated for a related account) which have been deactivated. You can submit an appeal by clicking the appeal button in the notification received for each account.
Once step 3 is complete, wait until all your appeals are approved and the respective accounts are reactivated. Please remember that it may take 1-2 weeks for your accounts to be reactivated after you submit your appeals with requested information.
Now, you are ready to appeal your primary account that was deactivated for relations to other accounts. Please find that notification and use the Appeal button to submit the appeal. Remember to provide details of all the accounts that you appealed and reactivated in Step 4. Our team will review the appeal and follow up with you via performance notifications.
We thank @GoFishMedia, @STADLER_SOLUTIONS, and @Vintter who shared their specific experiences and @Oneida who created a very helpful thread to keep the community informed.
Thank you for all of your time and patience.
Danny
Hello all,
To protect customers, selling partners, and our store from abuse, Amazon may deactivate accounts that are related to accounts that have previously been deactivated due to violations of our policies.
If you have received a notification that states, “We found that your account is related to an account that may not be used to sell on our site” then we want to provide you helpful information for a path forward.
Please follow these steps:
Sign-in to your primary Seller Central account.
Access Performance Notifications (navigate to Performance -> Performance Notifications) for each region by changing the location within the drop down next to your region flag.
Submit an appeal for all accounts (except your primary account that is deactivated for a related account) which have been deactivated. You can submit an appeal by clicking the appeal button in the notification received for each account.
Once step 3 is complete, wait until all your appeals are approved and the respective accounts are reactivated. Please remember that it may take 1-2 weeks for your accounts to be reactivated after you submit your appeals with requested information.
Now, you are ready to appeal your primary account that was deactivated for relations to other accounts. Please find that notification and use the Appeal button to submit the appeal. Remember to provide details of all the accounts that you appealed and reactivated in Step 4. Our team will review the appeal and follow up with you via performance notifications.
We thank @GoFishMedia, @STADLER_SOLUTIONS, and @Vintter who shared their specific experiences and @Oneida who created a very helpful thread to keep the community informed.
Thank you for all of your time and patience.
Danny
@DannyS I am currently impacted by a similar issue. This is a non-US locale that I was suddenly locked out of on Saturday 14th March. The account was running for 15+ years, and has a positive balance. I cannot login to the account at all, not just the seller account - I simply cannot login. Due to this occurring while an account was operational, I have three customer returns on my desk that I cannot issue refunds for, with more on the way back. It also appears all customer emails have been blocked. Further, I cannot download tax reporting documents that I require to fulfil legal reporting purposes. I have reached out via email from the registered address but without any replies. So currently I’m completely skewered by this issue. It appears the account has been treated like a “fake” account and just shuttered - but this is a real account, with real customers, real money, and real legal/tax reporting requirements I need to meet. Amazon would have a legal requirement to provide those tax documents. For the record, no unauthorised or inappropriate activity has ever occurred. I’m fairly exasperated so would you have any recommendations? Feel free to reach out via PM if easier.
Although 2FA is passed successfully, the account does not permit sign-in.
@DannyS
I’m glad that you have added this basic example of how-to address the issue when the accounts are actually linked through the Global Selling Dash.
Amazon currently lists 3 Regions.
Within these regions you have the Marketplaces.
Then the next are defined differently in Seller Central and the MWS API Documentation.
Seller Central:
MWS API Documentation:
I just want to point out a few things.
This does not pertain to everyone. If you were suspended for Related Accounts, and none of your linked Global Dash accounts are suspended or “Registration pending”, then you have the old issue. Amazon believes you have more than 1 seller account within the same Marketplace.
If you recently created new Regional Seller Accounts which show within the drop down as “Registration pending” or that you find a suspension for notice in during step 2 and your primary account is suspended as “Related” then this example is how you fix it.
However, the glitch which was what my thread was mainly about was:
… then most likely Amazon is at fault and incorrectly linked these new Regional Accounts to the primary account.
Please be sure to identify your exact issue so you can complete the process correctly.
@DannyS @Oneida
As someone who does not have this problem and has read all this, it does not make sense what you are saying here.
It may make a lot of sense to who has the problem, but it does not to me. My comments may or may not be of any value to you on this. I just wanted to share.
Dear Danny,
Thank you very much for your message and advise. I have an important question. I opened all accounts out of US by a mistake and don’t want to reactivate any of them. I need only US account. The appeal is to reactivate the account but I want to close them all and leave only US account. Could you please help me with that process? Can I ask them to close my account by using the appeal box?
Thanks again
Zhan
Hi Danny,
Thank you so much for your message. We have a quite different issue with our account. We are a company with multiple brands. We got approval in January 2018 to sell on multiple accounts and created our secondary account in May 2018. After 1 day, Amazon suspended our secondary account for being related to an account that is not allowed to sell. After a few emails with Amazon, we got it reinstated back in January 2019. But when I applied for approval to sell in our category, the next day we got the suspension notice again. We have tried several times to get our account activated back and had no success. Our last conversation with Amazon was back in August 2019.
Our primary account is in good standing and is active up to this time. Does Amazon always refer to suspended accounts? Or could it be referring to an inactive account that our company never used? If we close that inactive account, will that solve our problem? We have recently discovered this inactive account that one of our previous employee a long time ago has opened.
Thanks in advance for your reply.
Hi , i got a question , what should the appeal really include ?
what to write and what docs to submit ? I already submited some stuff there but im worried its not the right docs.
Regarding the initial appeal to the non-primary account:
What should be included here? We had no intention of selling anywhere other than the US. We don’t have any documentation for selling in any other countries. Is there a template floating around?
@Oneida, you also mentioned “fixing” the other accounts as opposed to appealing them. Do you mean that they can be resolved by simply entering your US tax & business information before submitting the appeal?
Thanks so much for your help!
Dear Danny,
First of all thank you so much for proving the information with us. I would like to mention my current situation. Initially I have opened for only North America marketplace, however, by mistakenly/inadvertently I opened account for the EU and Japan marketplace which led to the multiple account under the same info issue and my primary account(NA) get suspended including Japan also.
Although I appealed from my primary account but I did not received any healthy response yet. Today morning I have received an email from Amazon UK asking for KYC information in order to sell there.
Now my question is do I need to appeal for all EU marketplaces which is showing active status or only need to submit for the NA and Japan marketplace which is showing suspended status?
I have already submitted 2 appeal request from the North America account so do you suggest to anymore or should I wait for Amazon’s reply?
Thank in Advance.
Regards
Subal
I will try to add the same card one more time.
I was waiting about 7 days for any response from them about next documents (card confirmation) but in gereneral I am waiting 2 weeks.
Also I was told to wait for any response
Hello all,
To protect customers, selling partners, and our store from abuse, Amazon may deactivate accounts that are related to accounts that have previously been deactivated due to violations of our policies.
If you have received a notification that states, “We found that your account is related to an account that may not be used to sell on our site” then we want to provide you helpful information for a path forward.
Please follow these steps:
Sign-in to your primary Seller Central account.
Access Performance Notifications (navigate to Performance -> Performance Notifications) for each region by changing the location within the drop down next to your region flag.
Submit an appeal for all accounts (except your primary account that is deactivated for a related account) which have been deactivated. You can submit an appeal by clicking the appeal button in the notification received for each account.
Once step 3 is complete, wait until all your appeals are approved and the respective accounts are reactivated. Please remember that it may take 1-2 weeks for your accounts to be reactivated after you submit your appeals with requested information.
Now, you are ready to appeal your primary account that was deactivated for relations to other accounts. Please find that notification and use the Appeal button to submit the appeal. Remember to provide details of all the accounts that you appealed and reactivated in Step 4. Our team will review the appeal and follow up with you via performance notifications.
We thank @GoFishMedia, @STADLER_SOLUTIONS, and @Vintter who shared their specific experiences and @Oneida who created a very helpful thread to keep the community informed.
Thank you for all of your time and patience.
Danny
Hello all,
To protect customers, selling partners, and our store from abuse, Amazon may deactivate accounts that are related to accounts that have previously been deactivated due to violations of our policies.
If you have received a notification that states, “We found that your account is related to an account that may not be used to sell on our site” then we want to provide you helpful information for a path forward.
Please follow these steps:
Sign-in to your primary Seller Central account.
Access Performance Notifications (navigate to Performance -> Performance Notifications) for each region by changing the location within the drop down next to your region flag.
Submit an appeal for all accounts (except your primary account that is deactivated for a related account) which have been deactivated. You can submit an appeal by clicking the appeal button in the notification received for each account.
Once step 3 is complete, wait until all your appeals are approved and the respective accounts are reactivated. Please remember that it may take 1-2 weeks for your accounts to be reactivated after you submit your appeals with requested information.
Now, you are ready to appeal your primary account that was deactivated for relations to other accounts. Please find that notification and use the Appeal button to submit the appeal. Remember to provide details of all the accounts that you appealed and reactivated in Step 4. Our team will review the appeal and follow up with you via performance notifications.
We thank @GoFishMedia, @STADLER_SOLUTIONS, and @Vintter who shared their specific experiences and @Oneida who created a very helpful thread to keep the community informed.
Thank you for all of your time and patience.
Danny
Hello all,
To protect customers, selling partners, and our store from abuse, Amazon may deactivate accounts that are related to accounts that have previously been deactivated due to violations of our policies.
If you have received a notification that states, “We found that your account is related to an account that may not be used to sell on our site” then we want to provide you helpful information for a path forward.
Please follow these steps:
Sign-in to your primary Seller Central account.
Access Performance Notifications (navigate to Performance -> Performance Notifications) for each region by changing the location within the drop down next to your region flag.
Submit an appeal for all accounts (except your primary account that is deactivated for a related account) which have been deactivated. You can submit an appeal by clicking the appeal button in the notification received for each account.
Once step 3 is complete, wait until all your appeals are approved and the respective accounts are reactivated. Please remember that it may take 1-2 weeks for your accounts to be reactivated after you submit your appeals with requested information.
Now, you are ready to appeal your primary account that was deactivated for relations to other accounts. Please find that notification and use the Appeal button to submit the appeal. Remember to provide details of all the accounts that you appealed and reactivated in Step 4. Our team will review the appeal and follow up with you via performance notifications.
We thank @GoFishMedia, @STADLER_SOLUTIONS, and @Vintter who shared their specific experiences and @Oneida who created a very helpful thread to keep the community informed.
Thank you for all of your time and patience.
Danny
@DannyS I am currently impacted by a similar issue. This is a non-US locale that I was suddenly locked out of on Saturday 14th March. The account was running for 15+ years, and has a positive balance. I cannot login to the account at all, not just the seller account - I simply cannot login. Due to this occurring while an account was operational, I have three customer returns on my desk that I cannot issue refunds for, with more on the way back. It also appears all customer emails have been blocked. Further, I cannot download tax reporting documents that I require to fulfil legal reporting purposes. I have reached out via email from the registered address but without any replies. So currently I’m completely skewered by this issue. It appears the account has been treated like a “fake” account and just shuttered - but this is a real account, with real customers, real money, and real legal/tax reporting requirements I need to meet. Amazon would have a legal requirement to provide those tax documents. For the record, no unauthorised or inappropriate activity has ever occurred. I’m fairly exasperated so would you have any recommendations? Feel free to reach out via PM if easier.
Although 2FA is passed successfully, the account does not permit sign-in.
@DannyS
I’m glad that you have added this basic example of how-to address the issue when the accounts are actually linked through the Global Selling Dash.
Amazon currently lists 3 Regions.
Within these regions you have the Marketplaces.
Then the next are defined differently in Seller Central and the MWS API Documentation.
Seller Central:
MWS API Documentation:
I just want to point out a few things.
This does not pertain to everyone. If you were suspended for Related Accounts, and none of your linked Global Dash accounts are suspended or “Registration pending”, then you have the old issue. Amazon believes you have more than 1 seller account within the same Marketplace.
If you recently created new Regional Seller Accounts which show within the drop down as “Registration pending” or that you find a suspension for notice in during step 2 and your primary account is suspended as “Related” then this example is how you fix it.
However, the glitch which was what my thread was mainly about was:
… then most likely Amazon is at fault and incorrectly linked these new Regional Accounts to the primary account.
Please be sure to identify your exact issue so you can complete the process correctly.
@DannyS @Oneida
As someone who does not have this problem and has read all this, it does not make sense what you are saying here.
It may make a lot of sense to who has the problem, but it does not to me. My comments may or may not be of any value to you on this. I just wanted to share.
Dear Danny,
Thank you very much for your message and advise. I have an important question. I opened all accounts out of US by a mistake and don’t want to reactivate any of them. I need only US account. The appeal is to reactivate the account but I want to close them all and leave only US account. Could you please help me with that process? Can I ask them to close my account by using the appeal box?
Thanks again
Zhan
Hi Danny,
Thank you so much for your message. We have a quite different issue with our account. We are a company with multiple brands. We got approval in January 2018 to sell on multiple accounts and created our secondary account in May 2018. After 1 day, Amazon suspended our secondary account for being related to an account that is not allowed to sell. After a few emails with Amazon, we got it reinstated back in January 2019. But when I applied for approval to sell in our category, the next day we got the suspension notice again. We have tried several times to get our account activated back and had no success. Our last conversation with Amazon was back in August 2019.
Our primary account is in good standing and is active up to this time. Does Amazon always refer to suspended accounts? Or could it be referring to an inactive account that our company never used? If we close that inactive account, will that solve our problem? We have recently discovered this inactive account that one of our previous employee a long time ago has opened.
Thanks in advance for your reply.
Hi , i got a question , what should the appeal really include ?
what to write and what docs to submit ? I already submited some stuff there but im worried its not the right docs.
Regarding the initial appeal to the non-primary account:
What should be included here? We had no intention of selling anywhere other than the US. We don’t have any documentation for selling in any other countries. Is there a template floating around?
@Oneida, you also mentioned “fixing” the other accounts as opposed to appealing them. Do you mean that they can be resolved by simply entering your US tax & business information before submitting the appeal?
Thanks so much for your help!
Dear Danny,
First of all thank you so much for proving the information with us. I would like to mention my current situation. Initially I have opened for only North America marketplace, however, by mistakenly/inadvertently I opened account for the EU and Japan marketplace which led to the multiple account under the same info issue and my primary account(NA) get suspended including Japan also.
Although I appealed from my primary account but I did not received any healthy response yet. Today morning I have received an email from Amazon UK asking for KYC information in order to sell there.
Now my question is do I need to appeal for all EU marketplaces which is showing active status or only need to submit for the NA and Japan marketplace which is showing suspended status?
I have already submitted 2 appeal request from the North America account so do you suggest to anymore or should I wait for Amazon’s reply?
Thank in Advance.
Regards
Subal
I will try to add the same card one more time.
I was waiting about 7 days for any response from them about next documents (card confirmation) but in gereneral I am waiting 2 weeks.
Also I was told to wait for any response
@DannyS I am currently impacted by a similar issue. This is a non-US locale that I was suddenly locked out of on Saturday 14th March. The account was running for 15+ years, and has a positive balance. I cannot login to the account at all, not just the seller account - I simply cannot login. Due to this occurring while an account was operational, I have three customer returns on my desk that I cannot issue refunds for, with more on the way back. It also appears all customer emails have been blocked. Further, I cannot download tax reporting documents that I require to fulfil legal reporting purposes. I have reached out via email from the registered address but without any replies. So currently I’m completely skewered by this issue. It appears the account has been treated like a “fake” account and just shuttered - but this is a real account, with real customers, real money, and real legal/tax reporting requirements I need to meet. Amazon would have a legal requirement to provide those tax documents. For the record, no unauthorised or inappropriate activity has ever occurred. I’m fairly exasperated so would you have any recommendations? Feel free to reach out via PM if easier.
Although 2FA is passed successfully, the account does not permit sign-in.
@DannyS I am currently impacted by a similar issue. This is a non-US locale that I was suddenly locked out of on Saturday 14th March. The account was running for 15+ years, and has a positive balance. I cannot login to the account at all, not just the seller account - I simply cannot login. Due to this occurring while an account was operational, I have three customer returns on my desk that I cannot issue refunds for, with more on the way back. It also appears all customer emails have been blocked. Further, I cannot download tax reporting documents that I require to fulfil legal reporting purposes. I have reached out via email from the registered address but without any replies. So currently I’m completely skewered by this issue. It appears the account has been treated like a “fake” account and just shuttered - but this is a real account, with real customers, real money, and real legal/tax reporting requirements I need to meet. Amazon would have a legal requirement to provide those tax documents. For the record, no unauthorised or inappropriate activity has ever occurred. I’m fairly exasperated so would you have any recommendations? Feel free to reach out via PM if easier.
Although 2FA is passed successfully, the account does not permit sign-in.
@DannyS
I’m glad that you have added this basic example of how-to address the issue when the accounts are actually linked through the Global Selling Dash.
Amazon currently lists 3 Regions.
Within these regions you have the Marketplaces.
Then the next are defined differently in Seller Central and the MWS API Documentation.
Seller Central:
MWS API Documentation:
I just want to point out a few things.
This does not pertain to everyone. If you were suspended for Related Accounts, and none of your linked Global Dash accounts are suspended or “Registration pending”, then you have the old issue. Amazon believes you have more than 1 seller account within the same Marketplace.
If you recently created new Regional Seller Accounts which show within the drop down as “Registration pending” or that you find a suspension for notice in during step 2 and your primary account is suspended as “Related” then this example is how you fix it.
However, the glitch which was what my thread was mainly about was:
… then most likely Amazon is at fault and incorrectly linked these new Regional Accounts to the primary account.
Please be sure to identify your exact issue so you can complete the process correctly.
@DannyS
I’m glad that you have added this basic example of how-to address the issue when the accounts are actually linked through the Global Selling Dash.
Amazon currently lists 3 Regions.
Within these regions you have the Marketplaces.
Then the next are defined differently in Seller Central and the MWS API Documentation.
Seller Central:
MWS API Documentation:
I just want to point out a few things.
This does not pertain to everyone. If you were suspended for Related Accounts, and none of your linked Global Dash accounts are suspended or “Registration pending”, then you have the old issue. Amazon believes you have more than 1 seller account within the same Marketplace.
If you recently created new Regional Seller Accounts which show within the drop down as “Registration pending” or that you find a suspension for notice in during step 2 and your primary account is suspended as “Related” then this example is how you fix it.
However, the glitch which was what my thread was mainly about was:
… then most likely Amazon is at fault and incorrectly linked these new Regional Accounts to the primary account.
Please be sure to identify your exact issue so you can complete the process correctly.
@DannyS @Oneida
As someone who does not have this problem and has read all this, it does not make sense what you are saying here.
It may make a lot of sense to who has the problem, but it does not to me. My comments may or may not be of any value to you on this. I just wanted to share.
@DannyS @Oneida
As someone who does not have this problem and has read all this, it does not make sense what you are saying here.
It may make a lot of sense to who has the problem, but it does not to me. My comments may or may not be of any value to you on this. I just wanted to share.
Dear Danny,
Thank you very much for your message and advise. I have an important question. I opened all accounts out of US by a mistake and don’t want to reactivate any of them. I need only US account. The appeal is to reactivate the account but I want to close them all and leave only US account. Could you please help me with that process? Can I ask them to close my account by using the appeal box?
Thanks again
Zhan
Dear Danny,
Thank you very much for your message and advise. I have an important question. I opened all accounts out of US by a mistake and don’t want to reactivate any of them. I need only US account. The appeal is to reactivate the account but I want to close them all and leave only US account. Could you please help me with that process? Can I ask them to close my account by using the appeal box?
Thanks again
Zhan
Hi Danny,
Thank you so much for your message. We have a quite different issue with our account. We are a company with multiple brands. We got approval in January 2018 to sell on multiple accounts and created our secondary account in May 2018. After 1 day, Amazon suspended our secondary account for being related to an account that is not allowed to sell. After a few emails with Amazon, we got it reinstated back in January 2019. But when I applied for approval to sell in our category, the next day we got the suspension notice again. We have tried several times to get our account activated back and had no success. Our last conversation with Amazon was back in August 2019.
Our primary account is in good standing and is active up to this time. Does Amazon always refer to suspended accounts? Or could it be referring to an inactive account that our company never used? If we close that inactive account, will that solve our problem? We have recently discovered this inactive account that one of our previous employee a long time ago has opened.
Thanks in advance for your reply.
Hi Danny,
Thank you so much for your message. We have a quite different issue with our account. We are a company with multiple brands. We got approval in January 2018 to sell on multiple accounts and created our secondary account in May 2018. After 1 day, Amazon suspended our secondary account for being related to an account that is not allowed to sell. After a few emails with Amazon, we got it reinstated back in January 2019. But when I applied for approval to sell in our category, the next day we got the suspension notice again. We have tried several times to get our account activated back and had no success. Our last conversation with Amazon was back in August 2019.
Our primary account is in good standing and is active up to this time. Does Amazon always refer to suspended accounts? Or could it be referring to an inactive account that our company never used? If we close that inactive account, will that solve our problem? We have recently discovered this inactive account that one of our previous employee a long time ago has opened.
Thanks in advance for your reply.
Hi , i got a question , what should the appeal really include ?
what to write and what docs to submit ? I already submited some stuff there but im worried its not the right docs.
Hi , i got a question , what should the appeal really include ?
what to write and what docs to submit ? I already submited some stuff there but im worried its not the right docs.
Regarding the initial appeal to the non-primary account:
What should be included here? We had no intention of selling anywhere other than the US. We don’t have any documentation for selling in any other countries. Is there a template floating around?
@Oneida, you also mentioned “fixing” the other accounts as opposed to appealing them. Do you mean that they can be resolved by simply entering your US tax & business information before submitting the appeal?
Thanks so much for your help!
Regarding the initial appeal to the non-primary account:
What should be included here? We had no intention of selling anywhere other than the US. We don’t have any documentation for selling in any other countries. Is there a template floating around?
@Oneida, you also mentioned “fixing” the other accounts as opposed to appealing them. Do you mean that they can be resolved by simply entering your US tax & business information before submitting the appeal?
Thanks so much for your help!
Dear Danny,
First of all thank you so much for proving the information with us. I would like to mention my current situation. Initially I have opened for only North America marketplace, however, by mistakenly/inadvertently I opened account for the EU and Japan marketplace which led to the multiple account under the same info issue and my primary account(NA) get suspended including Japan also.
Although I appealed from my primary account but I did not received any healthy response yet. Today morning I have received an email from Amazon UK asking for KYC information in order to sell there.
Now my question is do I need to appeal for all EU marketplaces which is showing active status or only need to submit for the NA and Japan marketplace which is showing suspended status?
I have already submitted 2 appeal request from the North America account so do you suggest to anymore or should I wait for Amazon’s reply?
Thank in Advance.
Regards
Subal
Dear Danny,
First of all thank you so much for proving the information with us. I would like to mention my current situation. Initially I have opened for only North America marketplace, however, by mistakenly/inadvertently I opened account for the EU and Japan marketplace which led to the multiple account under the same info issue and my primary account(NA) get suspended including Japan also.
Although I appealed from my primary account but I did not received any healthy response yet. Today morning I have received an email from Amazon UK asking for KYC information in order to sell there.
Now my question is do I need to appeal for all EU marketplaces which is showing active status or only need to submit for the NA and Japan marketplace which is showing suspended status?
I have already submitted 2 appeal request from the North America account so do you suggest to anymore or should I wait for Amazon’s reply?
Thank in Advance.
Regards
Subal
I will try to add the same card one more time.
I was waiting about 7 days for any response from them about next documents (card confirmation) but in gereneral I am waiting 2 weeks.
Also I was told to wait for any response
I will try to add the same card one more time.
I was waiting about 7 days for any response from them about next documents (card confirmation) but in gereneral I am waiting 2 weeks.
Also I was told to wait for any response