Account Suspended
I need help. My account is suspended for a property violation. I check my account health and there is no violations there. The product was listed a generic item (PS Don't anyone ever do that you too will be suspended), when is should have been Ralph Lauren I fixed the problem and deleted the listing but I am still suspended. Amazon Please help!!!
9 replies
Seller_4zBzdtgCyS9EI
Not only did you violate the generic product policies, but you are trying to sell a brand that you clearly do NOT have brand authorization to sell on Amazon, or purchased from a brand approved wholesale distributor.
They will not reinstate your account.
Atlas_Amazon
Hello @Seller_DqITITCZNGyYV
Thank you for the information provided regarding the trademark issues that have occurred on your account. I understand the listing was set up as generic, but should have been placed under the brand for Ralph Lauren. Is this the only listing that this occurred with or did you have other listings also placed under generic?
If our team has reason to believe that you do not have the required authorization for these brands, then they will take action to restrict you from selling on the platform. I understand you are sourcing from a wholesaler, do you have any kind of agreement set up directly with the brands for listing these products?
We encourage you to provide the information you have for review so our team may have a better understanding of your supply chain. We do ask that you remain aware that if they cannot verify your information, we cannot guarantee a resolution will be available.
Please continue to refer to this thread with any information or updates you have on this situation.
Best,
Atlas
Seller_chy5fCStE8sIz
Hey @Seller_DqITITCZNGyYV
We were also deactivated due to trademark infringement issue. We researched a lot and finally able to reactivate our account.
Please check this out
Intellectual Property Policy for Sellers
We managed to get our account reactivated by carefully analyzing and addressing every detail Amazon needed which we asked from amazon account health team.
