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my account is suspended i want to close it
Hi
My account is suspended and i am trying to contact amazon for several months but no response and i submitted many appeals and my inventory is also stuck in warehouse and it is not even letting me create removal order and it keep charging my card for nothing i am so much frustrated and now i decided to close my account can someone give me number of amazon or help me how can i solve this issue i have all invoices and all documents
your help is really appreciated
Thanks.
0 replies
Seller_OvL8C4BJWiuS9
There is no number and you can't close a deactivated/suspended account.
Seller_kIukTwdhvntAp
"my inventory is also stuck in warehouse and it is not even letting me create removal order "
As @Seller_OvL8C4BJWiuS9notes, you are not allowed to close a suspended account. In addition, you will be charged storage fees for any inventory in Amazon warehouses until the items are removed or destroyed.
Since they are NOT allowing you to do a removal order it sounds like a serious IP issue and in such a case they are prohibited from sending you what they may be terming counterfeit items.
Find the suspension notice and POST THAT (the ENTIRE thing) but remove all personal information first.
Anyone answering will need to see what wording they used and what they are asking for.
If it is a Section 3 violation for dropshipping anyone responding needs to see the language to determine if it included the 'death sentence' wording.
NOTE -- If it was for IP, RA, OA or dropshipping you will NOT get the products or the money in your account back because you have no chain of custody and proof of authenticity.
Seller_R2dP7Hunjcdj0
NEW SELLERS TAKE NOTE: THIS IS A TEXTBOOK EXAMPLE OF SOMEONE WHO TRIED SELLING ON AMAZON WITHOUT TAKING THE TIME TO DO THE "HOMEWORK" BEFORE BEGINNING TO SELL.
NOW THEY ARE (PERMANENTLY) SUSPENDED, AND HAVE ONLY BAD OUTCOMES TO ANTICIPATE.
WHAT A WASTE! LEARN FROM THEIR MISTAKE SO YOU DON'T REPEAT THE ERROR YOURSELF.
So post the Suspension notice. This has the REASON you were Suspended, as well as what you need to do to Reinstate it.
Based on the rest of your Post, it seems very clear to me that Amazon considers your products to be an "Intellectual Property Violation", and you do NOT have the required Wholesale Invoices to resolve the Violation. This is just my Best Guess, but it seems correct.
The Suspension notice includes a link to where you must upload the required documents. THAT is the only "Contact" that Amazon wants from you.
This is not something you "Appeal", it is something you must provide documentation for. If you don't have what they require, there is NO "Appeal" to be made.
I will translate for other New Sellers:
"I improperly sourced my products outside of the requirements, and then I sent them to an Amazon FBA DC. When my account was Suspended, Amazon seized my inventory as "Counterfeit".
Amazon will NOT Return inventory that they consider to be "Counterfeit". To PROVE your inventory is NOT Counterfeit, you need only provide the requested Wholesale Invoice(s).
Of COURSE they are, you still have your product in their warehouse! They will continue to charge you until they decide to "Destroy" your inventory as "Counterfeit", and for all I know, they will charge you again for disposing of your inventory.
Oh, and it is HIGHLY likely that IF you made ANY Sales of said items, your Buyers will all receive Full Refunds, debited to you, AND Amazon will NOT send you the funds from your sales.
You REALLY need to look in the Mirror. ALL of your problems are of your OWN making, so your Anger and Frustration needs to be directed at the Guilty Party: YOU!
To begin with, you CANNOT "Close" a Suspended Account. Period.
Secondly, you only get ONE Amazon Seller account per-lifetime, and unlikely as it seems, you would be better served to keep it OPEN and downgrade to Individual Seller instead of Professional Seller on Amazon. This at least will prevent you being charged the $39.99 monthly fee.
Under your Account Health page is a yellow button displaying "CALL ME NOW".
However, there is NOTHING a Seller Rep can do to Help you with these problems. Try and call, they cannot help you.
I SERIOUSLY doubt that. IF you really had the Invoices and Documents that Amazon is requiring of you, you would NOT be here posting about your Suspension. Your account would have already been reinstated.
I am going to also assume you never completed Amazon Seller University, available for Free on this site. If you had, you would NOT be in this predicament.
Last Lesson for New Sellers:
ALWAYS BEGIN SELLING AS FBM UNTIL YOU HAVE A CLEAR UNDERSTANDING OF HOW WELL YOUR PRODUCT SELLS, AND HOW OFTEN YOU WOULD NEED TO REPLENISH IT.
MAY PRODUCTS ARE NOT A "GOOD FIT" FOR THE FBA MODEL.
IF YOU SEND INVENTORY TO AN AMAZON FBA DC, YOU BETTER BE ABSOLUTELY POSITIVE THAT YOU HAVE THE VALID DOCUMENTATION FOR THE PRODUCT.
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