Our shipping template was set up to include Hawaii, Alaska, and Puerto Rico but whoever set it up made the shipping fees excessive to discourage orders from these areas since its so expensive to ship. We are getting emails from amazon saying that our template is violating the marketplace fair pricing policy.

My first question- can I just remove the Hawaii, Alaska and Puerto Rico regions from the shipping template and that will not allow our listings to be buyable in those areas?

My second question- for the skus that are disabled due to the pricing policy, are these skus only disabled for the regions that shipping is too high?

Thanks to all who can offer insight, I am not getting a straight answer from cases.

We are done with Amazon shipping for now. We have had an order sitting ready for pick up for 5 days. Each day no one shows up. I schedule the order. Amazon shows it as scheduled. No one comes by. The next day it is as if I never set the schedule. YET....when delivery drivers come drop off (2 or 3 X week) they do not take the shipment and they say they cannot take the shipment. Now we look like a poor shipper. This sucks.

There is a problem where sellers do not have the same customer shipping information if they buy shipping off Amazon vs from Amazon. Specifically, for orders to businesses the seller's "Ship To" screen will often not include the person's name at the business which results in INR claims, or sometimes I just have to cancel.

What is happening ...

Assume Geoff Devos at Amazon buys my product.

On the Order Details page I may see:

Amazon, 2121 7th Ave, Seattle, WA 98121

Good luck to Mr. Devos getting the order!

But, if I buy shipping from Amazon this appears on the purchased shipping label:

Geoff Devos, Amazon, 2121 7th Ave, Seattle, WA 98121

Big difference!

My products are made to order. For $5 stickers I'm obviously not buying package shipping from Amazon starting at $4, and where I use a production partner who does the shipping I just have what is on my Order Details page to provide. So this problem impacts a lot of orders - and - this isn't an issue where I can just buy the postage from Amazon. I can't.

Here are graphics showing an example from today:

The information I have from the order details on where to ship to:

Versus the ADDITIONAL info on the shipping label if postage is purchased from Amazon:

Presumably this is some oversight because otherwise it might otherwise be relevant to the anti-trust matter.

The obvious solution is the Order Details have should have complete shipping information. It should match what is printed on shipping labels when postage is purchased from Amazon.