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FBA18FH4N578 - Missing Items from Inbound
Hello everyone,
I’m relatively new to FBA and am facing a concerning issue with my inventory. I sent in a shipment from wich 82 units of a sku which arrived at the fulfillment center on December 25th. Initially, everything seemed fine: the shipment showed all units as received, and the items became available for sale on Amazon shortly after.
However, within two days, the inventory status changed to FC Processing, and then all the units completely disappeared. Here's what I see now:
The shipment status shows 0 units received (previously 82).
No units appear in available, reserved, or processing inventory.
No record of any customer orders.
This inventory is valued at approximately $10,000, so I am understandably very concerned.
I opened a case with seller support (Case ID 16914769221) 22 days ago, but despite repeated follow-ups, there have been no meaningful updates. Seller support mentioned they do not have access to the case for "security reasons," which has left me unsure about how to proceed.
I’m reaching out here to ask:
Has anyone else experienced a similar issue?
Who should I contact to escalate this matter further?
Any advice on resolving this would be greatly appreciated.
I have also requested that the case be forwarded to the Leadership Department, but I’m still waiting for a response.
Seller_7XqIvXQRJxlBM
Hey @TaylorR, are you alive or just ignoring us like the rest of Amazon support? If you’re not willing to help, have the courage to say it here publicly. Sellers deserve the truth. Amazon is stealing inventory under the FBA system, and your silence is part of the problem. Don’t hide—respond!
26 replies
Seller_aNryBfYO3DTmL
Losing product not usual, but it's also not unusual. The response or non-response by Amazon is very normal.
TaylorR_Amazon
Hello @Seller_7XqIvXQRJxlBM, I know we have connected under a couple different threads now. Your case, 16914769221, is being investigated and you will receive an update there when available. Thank you for your patience!
TaylorR_Amazon
Hello @Seller_7XqIvXQRJxlBM, I'm glad that you received a response on your case. I know that it wasn't the response that you wanted, but I see that you have reopened the case with follow-up questions. I will wait for that response before my next steps. Thank you!
Seller_7XqIvXQRJxlBM
Hello [TaylorR_Amazon],
Thank you for acknowledging my case. I appreciate your support in this matter.
Yes, I have reopened the case with follow-up questions because the investigation conducted by Amazon was incorrect. The 82 units of FNSKU X004EAJ1Z3 were clearly part of my shipment plan, and multiple support agents have confirmed that they were expected. However, the investigation team is still falsely claiming they were "unexpected" to dismiss my reimbursement request.
I am waiting for Amazon’s next response, but if they continue to ignore the evidence and close the case unfairly, I will need further escalation. Many sellers are facing similar problems with Amazon’s mishandling of inventory investigations and dismissing cases lightly because they have no pain of sellers’ hard-earned money.
I truly hope Amazon does the right thing and fairly investigates my claim. I will keep you updated once I receive their response.
Thanks again for your time!
TaylorR_Amazon
I appreciate the update, @Seller_7XqIvXQRJxlBM. Let's wait for their response, and then I'll let you know our options.
Seller_7XqIvXQRJxlBM
The case is still pending, and Amazon has not responded yet. It seems like they might keep it pending for months again, which is completely unacceptable. I have provided all necessary evidence, and multiple support executives have confirmed that the FNSKU was expected in the shipment. Despite this, there is still no resolution.
I would appreciate any escalation you can initiate or any concrete options you can provide. Please let me know what steps can be taken next
TaylorR_Amazon
I will need to wait for the outcome of your current case before I can escalate. Thank you for your understanding.
Seller_7XqIvXQRJxlBM
Subject: Urgent Follow-Up – Case Pending for 80 Days
Hi
I understand your process, but this case has been pending for 80 days with no response from team. Given the extended delay, I request an immediate update or an escalation to ensure this issue is addressed promptly.
Please let me know your steps to resolve this matter without further delay.
Seller_7XqIvXQRJxlBM
Hi TaylorR,
The awaited outcome has arrived, but it contains the same incorrect conclusion. Amazon is still claiming that the units were "unexpected," yet the FNSKU X004EAJ1Z3 is clearly visible in my shipping plan. This fact is undeniable, and I don’t understand why this repeated error is occurring.
Additionally, even Seller Support has confirmed that these units were expected, which further proves that the current decision is incorrect. You can verify this from your end as well.
Since my evidence clearly supports my case, I am now waiting for your next steps. Please let me know how you plan to proceed. thank you
Seller_7XqIvXQRJxlBM
hello
i am waiting for you to respond i dint reopen the case please write guide what to do next thank you
Seller_7XqIvXQRJxlBM
hello
i am waiting for you to respond i dint reopen the case please write guide what to do next thank you
Seller_7XqIvXQRJxlBM
Hey @TaylorR, are you alive or just ignoring us like the rest of Amazon support? If you’re not willing to help, have the courage to say it here publicly. Sellers deserve the truth. Amazon is stealing inventory under the FBA system, and your silence is part of the problem. Don’t hide—respond!
Seller_66R3dWPGIesKT
I tried a small FBA test. I'm glad I tested instead of fully committing to it. There were a couple of unexpected and unearned charges. Then they lost the last few pieces. FBA really sucks and I doubt that Amazon will ever fix it.
You should search for lawyers that specialize in Amazon. I suspect one letter from lawyer to lawyer will get results.
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