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a to z claim
a buyer bought a coffee machine and we shipped on time to France then after a day when he received it , he contacted us that it has a damage from shipping. so he sent it back( not even waiting for our carrier to pick it up and sent us 65 euros shipping cost to pay. and we agreed for everything.
when we receive it , it was in a broken box( not the original that we sent) all broken and screws are loose and most of the parts are stolen from inside. its 500 euros coffee machine that worth nothing now.
after all that he opened a to z and amazon refunded him his money from us and it affected our ODR that we are selling damage stuff !!
its soo unfair!
1 reply
Ka_Amazon
Hello @Seller_KMzPzxoNaNm7y,
This is Ka from the Forums Community Management team. I hope you are doing well.
I understand that you have a concern with a claim about a brand-new product you sent to a buyer and received it in other condition.
Could you please confirm the last 4 digits of the order in question? I will try everything on my side to investigate further and assist you with this situation.
Thanks, Ka
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