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Impossible to edit DAC7
Hello,
We are selling in Europe, and the DAC7 process has been accepted. However, for the USA, I am unable to complete it due to a bug that has persisted for over 40 days. Despite more than 20 requests to Amazon customer service, nobody has been able to resolve the issue. I cannot change my address and validate the process.
Could someone from Amazon help me? My USA account is at risk of being suspended in 9 days.
6 replies
April_Amazon
Hello @Seller_OVFIrtPER04EF,
I do understand your concern and frustration in attempting to successfully add some missing information for the DAC7 compliance. I see the pink banner that states you were undergoing another verification. Is that still the case?
When was the last time you attempted to add the Business information and the Primary Contact Information?
The way I am able to view this information is to:
- Click on the Settings wheel
- Click Account Info
- Business Information
- Legal Entity - if this is where you begin to experience trouble, we will need full page screen shots to attempt resolution. The full page must include the time stamp bottom right corner.
You may also be able to launch the DAC7 portal from the Account Health Page.
I would need to know where the issue is happening for me to know how to support you.
Please review: Directive on Administrative Cooperation–7th Amendment (DAC7)
I look forward to your response. Thank you for reaching out on the Forums.
April
Seller_OVFIrtPER04EF
hello, thanks for answer, so please see the screenshot you ask, they are some bug can't fix it
Seller_OVFIrtPER04EF
Then when I clicked on edit information, they say I got another verification. But it's wrong because I have no verification in Europe, because my dac7 is good since 8 months ago.
April_Amazon
Hello @Seller_OVFIrtPER04EF,
Thank you for reaching out through the Forums. I understand the confusion and frustration you must be experiencing.
I can see what you are talking about, where you are not able to add the Business Information or the Primary contact information.
Is it possible to click on anything that leads you to update the DAC7 info from 8 months ago just to confirm it is correct? This may be necessary as Amazon modifies some process pieces on the Account Health Page. And this may be necessary every year.
I see what you are experiencing and, in an effort to assist, I have reached out to the internal team responsible for this verification process. I do not have a time frame for resolution but will notify you when I receive any updates. Thank you for your patience during this process.
As soon as I have an update, I will reach out. You may contact for updates if you wish also.
Thank you for reaching out on the Forums. The Forums and I are here to support you.
April
April_Amazon
Hello @Seller_OVFIrtPER04EF,
I wanted to reach out and make sure your account is reactivated. I heard back from the internal team and was informed your account was reinstated 12/20/2024.
Thank you for reaching out to the Forums with the DAC7 issue. I look forward to your response. Thank you for reaching out on the Forums.
April
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