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Products routinely and frequently disappear from the Amazon Canada warehouse - FBA17VBMBMB9
Dear, Amazon Team
I would like to share the frequent and subsequent issues at the Amazon Canada warehouse.
Since December 2023, our shipments have disappeared inside the Amazon Canada warehouse. Loss of cash flow and reinvestment in the platform.
We currently have shipment FBA17VBMBMB9 without scheduled release from the YYCA (CALGARY - AB) warehouse for more than 20 days. Verification dates were postponed 3 times.
I'm available for more information and recommend paying close attention to Amazon Canada sourcing.
Anyone at Amazon Canada who is willing to help our sellers, please stay in touch.
9 replies
Dominic_Amazon
Hi @Seller_xya1jbb7r3Gr9,
Dominic from Amazon here, would like to help where I can. Can you please provide me with the Case ID's you submitted for these shipments?
Best,
Dominic
Seller_xya1jbb7r3Gr9
Dear Dominic,
Tks for help.
ID:FBA17VBMBMB9;
Case ID 15070230301;
Seller_xya1jbb7r3Gr9
Hello Dominic,
Open case 15070230301.
No solution yet.
Tks for help
KJ_Amazon
Hello @Seller_xya1jbb7r3Gr9. I reviewed that Case ID and see that it still being reviewed by the support teams.
Please check back when that case has reached a resolution, or if there's been a more extended delay in receiving a response.
Is the shipment eligible for reconciliation?
Seller_xya1jbb7r3Gr9
Hi KJ,
tks for help.
Analyze again. Simply another lost shipment to the Amazon Canada warehouse. Loss around CAD 5.4K.
The issue is not reconciliation. The problem is the frequent and subsequent disappearance of merchandise on Amazon Canada. Cash flow is completely impaired.
Unfortunately we will reduce inventories on Amazon Canada.
Our Key Account Andre understood us.
KJ_Amazon
Hello @Seller_xya1jbb7r3Gr9. I provided an update for you in your other thread concerning FBA shipment problems.
Our team will continue to share seller feedback about FBA issues with our partner teams.
If your shipments have gone through the reconciliation process and you still need assistance in achieving a satisfactory outcome, please let me know. Until a shipment is eligible for reconciliation and has gone through those steps, I do not have a path to request additional support.
KJ_Amazon
Seller_xya1jbb7r3Gr9
Hi KJ,
I appreciate your help.
But in short, for the Amazon Seller Forum.
Be very aware of warehouses across Canada.
We have considerably reduced our investments in FBA AMAZON CANADA.
I hope that by exchanging experiences in this forum we can help other Sellers and Amazon itself to identify routine problems in their warehouses.
Success to all
Seller_xya1jbb7r3Gr9
Hello KJ,
I'm back because you won't believe the size of the internal chaos that controls FBA.
They have just asked us for invoices for the 5th time since December 2023.
Sellers,
It is very dangerous to work with FBA Amazon Canada.
Keep your documents very well stored.
Good luck
Share messege:
Amazon
12:57 a.m.
2024-05-02
Hello from Amazon Selling Partner Support,
Thank you for your patience while we investigate your shipment FBA17VBMBMB9. We’ve reviewed and found multiple shipments at our fulfilment centres between the invoice date 11/25/2023 and the ship date 3/25/2024 for shipment ID FBA17VBMBMB9.
The following shipments were sent for each FNSKU in the date range:
- FNSKU: X003WSB1FL
- Shipment ID:
FBA17VBMBMB9
FBA17PWF2G6Z
FBA17PWK4T72
FBA17PGT722Q
FBA17PBPYYRB
FBA17N89HNFL
FBA17MT6R8J6
FBA17MTFL4CF
FBA17MRBX7QS
FBA17M5HRKRC
FBA17LVR6VS0
FBA17LSP616W
FBA17L16LHLK
FBA17KL47YG4
FBA17KJM60QR
FBA17KJM9Q3K
FBA17KDSW84P
FBA17KBXTPP1
FBA17KC2BPVV
FBA17K8GH432
FBA17KBPM8JQ
FBA17KBHZ29Z
FBA17K8W4SNR
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