SCAMMER BUYER ABUSING A-Z CLAIM POLICY AND AMAZON DOES NOTHING!

Original Order ID : 113-2109026-8197057

Return Tracking ID: 1ZH92F629046399995

Replacement Tracking ID : 113-2271469-8999412

The customer contacted us regarding a missing part, and we sent a replacement. After receiving the replacement, he requested another one through the Amazon return page and received the same order again. Then, he initiated a return but only shipped back one item, Now, he has kept two products for free and received a full refund. You can check the return page to see that the replacements were not returned.

Despite fulfilling all our responsibilities, why does Amazon issue refunds to fraudulent customers without question?

Please urgently reverse the seller-funded decision in the A-to-Z claim.

@Seller_F4AbbFj6ovBk3 @Seller_PIHyltK09pbl3 @Seller_lPQKmFEqyipQQ @Seller_t9kvdr2yixQej @Seller_l3eCP9f1PtJXC @Seller_l7Jtck9jxnEA0 @Seller_ovM5p622oIbGp @Seller_JT2cdQLa0Oueg

Order Details:

Order ID: 113-2979561-9081031

Product Amount: USD 133.17

Claim Date: October 19, 2024

Seller-Funded: October 19

Order Defect Rate (ODR) Impacted: No

Customer Comments: "I received 2 of the 3 items, and UPS said it was damaged and undeliverable."In this situation, the customer openly stated they received two out of the three items, with the remaining item reportedly damaged by UPS. Despite this, the A-to-Z claim team processed a full refund to the customer. This decision is unfair and feels like a form of theft, as the customer confirmed receipt of most of the order.

We provided complete information showing that two items were delivered, but the claim team disregarded it. Why is a full refund granted when only part of the order was undelivered due to carrier damage, a factor outside our control? This penalizes us and undermines the purpose of the A-to-Z Guarantee.

We request that this case be reviewed and that the A-to-Z claim team follow procedures correctly, as this is affecting our business. Thank you.

Order ID: 112-4144769-2321066

The buyer returned the item by using Amazon created return shipping label, but the shipment was lost by Amazon partnered carrier, UPS.

I asked Amazon, and was suggested by Amazon not refund until receive the return item,

The buyer filed A-Z claim, and Amazon granted from my account with ODR impacted: yes.

I appealed this decision, but rejected by Amazon. I contacted Amazon customer service and report this unfair A-Z claim decision, but was rejected again through email with Amazon style:

'"Although we understand your position, we stand by our decision."

What am I supposed to do?

Thanks