Order Details:

Order ID: 113-2979561-9081031

Product Amount: USD 133.17

Claim Date: October 19, 2024

Seller-Funded: October 19

Order Defect Rate (ODR) Impacted: No

Customer Comments: "I received 2 of the 3 items, and UPS said it was damaged and undeliverable."In this situation, the customer openly stated they received two out of the three items, with the remaining item reportedly damaged by UPS. Despite this, the A-to-Z claim team processed a full refund to the customer. This decision is unfair and feels like a form of theft, as the customer confirmed receipt of most of the order.

We provided complete information showing that two items were delivered, but the claim team disregarded it. Why is a full refund granted when only part of the order was undelivered due to carrier damage, a factor outside our control? This penalizes us and undermines the purpose of the A-to-Z Guarantee.

We request that this case be reviewed and that the A-to-Z claim team follow procedures correctly, as this is affecting our business. Thank you.

Order ID: 112-4144769-2321066

The buyer returned the item by using Amazon created return shipping label, but the shipment was lost by Amazon partnered carrier, UPS.

I asked Amazon, and was suggested by Amazon not refund until receive the return item,

The buyer filed A-Z claim, and Amazon granted from my account with ODR impacted: yes.

I appealed this decision, but rejected by Amazon. I contacted Amazon customer service and report this unfair A-Z claim decision, but was rejected again through email with Amazon style:

'"Although we understand your position, we stand by our decision."

What am I supposed to do?

Thanks

Please the a to z claim comes many times now a days for not receiving the package but the order is already delivered on time with proof of delivery of fedex and dhl shipping company

Please for past 4 to 6 months the a to z claim department gives right decision as the order is delivered tracking online link shows and no impact of ODR and money loss

Please but now a days i am facing big problem of A TO Z CLAIM DECISIONS WRONG and APPEAL also Denied ,Please as same case before they are giving right decisions but now a days they are SPOILING BUSINESS OF SELLER WITH WRONG DECISIONS after having full proof of delivery given to them in appeal but no help and appeal option also not there

Please there is no help coming from a to z claim team

Please when a to z claim team many time same cases with same appeal accepted and given decision in my favour now why they are doing this spoiling the seller ODR with LOSS as a refund without any fault

Please i am going right through amazon policy if there is any change in amazon policy they should tell us that we have to take wrong a to z claims also

Please feeling helpless