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FBA Lost items FBA17R779Z3G
We shipped several items to Amazon FBA and Amazon FBA received the shipment FBA17R779Z3G with the exception of 5 units of X0040EEJSH. We have pictures of the packages in the shipment (we take pictures of shipments before they are shipped to FBA) and have provided the invoices Amazon requested.
Our last response from Amazon rep was:
Thank you for your patience while we review your shipment FBA17R779Z3G. I know that this is important to your business.
When we receive shipments with quantity discrepancies, we automatically initiate a review on your behalf for the items. As part of this review, we perform a second, physical count to reconfirm the quantity of the items received. Items are marked "Investigation Completed–shipment contents counted and confirmed" when we have completed the review.
We have completed an additional check in response to your request. We have no record of receiving the following expected items:
X0040EEJSH -5
For more information, go to "Reconcile your shipment":
I requested a review to the same response.
1 reply
Bryce_Amazon
Greetings,
Thank you for creating this thread. It looks like you submitted a reconciliation investigation request, but Seller Support was unable to locate the items. Would you kindly provide the case ID where you received this communication, so I can review for options to escalate? Thank you!
- Bryce
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