Hello everyone, we met next problem.

Our fbm sales on one of European marketplaces were on review and disbursements were stoped. Then we provided all necessary information requested by Amazon and got notification that our sales are unblocked and disbursements will be made on next scheduled date.

But since then all our money suddenly became at account level reserve. and we can't initiate any payment.

The summ increases every day.

Also we know about DD+7 rule and we have a lot of orders that are already passed DD+7 date for more than 20 days.

We opened cases: 10402163882 10404342452 10405876062 10415019552 10417436672 10417476442 10418488022 10422811692

But all the time status of cases become "transferred" and nothing happens at all.

Is there any chance to solve the problem, because we can't even know the reason why all the money is blocked. 

Thank you

Hi,

We are FBA seller, and have our own brand. Recently we started our EU stations, including Germany, Spain, Italy, etc. But we never have the buy box. We carefully check everything.

1. The account is healthy.

2. No other sellers for the same ASINs. We are the only one to sell these.

3. It is FBA and already many inventory.

4. The reviews of our account is very good.

5. We have buy box in other stations, like UK, US, Canada.

We contacted the help center, but the answer is always that they won't tell me what is the reason of that.

We are desperate. Can anyone help us to get the buy box?

Best Regards,

Adam