Hello,

we recently created 3 ASINs in our account without issue, but shortly after, we were not allowed to list them nor edit details in inventory due to Amazon stating that they are not currently accepting applications to sell as follows:

--We are not accepting applications to sell:

Other Human Ingestible products in New, Used, Refurbished, Collectible condition(s)

Other Health & Personal Care category in Used - Acceptable, Used - Good, Used - Very Good, Refurbished, Collectible condition(s)

Other Health & Personal Care category in Used - Like New condition(s)---

we provided all the documents needed without any issues and we are already selling the products worldwide and in Germany without any issues. it does not make sense that we are not allowed to sell on Amazon if we pass all the regulations on Amazon.

Case ID : 10849625262

Case ID : 10867387742

Apparently there seems to be a misunderstanding or an error, please help us fix the issue since this is an important step for us in for our sales and business.

Best Regards,

Bioactiva Team

Hello,

We sell children's backpacks, and some of our products have been assigned to the wrong category on the Amazon DE marketplace.

We previously contacted support to request a category change from 14494980031 Dinosaurier & prähistorische to 190787011 Kinderrucksäcke. However, we received the following response: "Based on the product detail page and how Amazon customers are finding products through search and browse, the product has been assigned to the current category." The ID of our previous cases are 10378746552, 10378650672.

Despite this response, the category in which our products are currently listed is incorrect. We sell children's backpacks, and the appropriate category should be 190787011 Kinderrucksäcke.

Perhaps someone else has encountered and resolved a similar issue. Please help us resolve this, it is important for us, given that it affects the visibility of our products to customers.

Guten Tag,

ich habe einen Freischaltungsantrag (Katalog-Autorisierung) gestellt um ein neues Listing mit GTIN Befreiung zu erstellen.

Da es sich bei den Produkten um Markenprodukte handelt und ich nicht Markeninhaber bin muss auch eine Markenfreischaltung erfolgen.

Ich habe die offizielle Erlaubnis von dem Markeninhaber ein Listing für dieses Produkt zu erstellen, das Dokument habe ich an den Freistellungsauftrag angehängt.

Wie gefordert wurden alle Bilder hochgeladen, Produkttitel und kurze Beschreibung angegeben.

Von daher würde ich gerne wissen warum ich die folgende Ablehnung erhalte bzw. wie ich den Antrag stellen muss damit ich eine Freigabe erhalte:

Hello from Amazon Selling Partner Support,

We understand that you are getting error code 5461 while adding a product with brand name "".

In this regards, please be informed that we have completed our review of your application and have concluded that it does not meet the criteria for approval at the moment.

We see that you are trying to create a listing for one of the brands which is currently restricted.

We are currently not accepting applications to create ASIN(s) for the provided brand name "".