I'm attempting to receive some reasonable support on SAFE-T claim 95616-99152-8916250 and am requesting that Amazon Forum Moderators please assist. This is a very simple case - I was charged twice for return shipping labels for a customer return and am requesting reimbursement for the erroneous second charge. I have recieved two denials for this claim with reasons that are unrelated to what I submitted or provide no detail on how the agent arrived at a decision that it is appropriate to bill two return labels for a single return. I have provided clear support in the claim and it does not appear that whomever is reviewing the claim is actually reading any of the information being provided. Thank you in advance.

New link: B0DK54GBXQ, unable to retrieve from shopping cart, requesting assistance

Subject: Unexplained Account Deductions - Requesting Assistance

I am and recently noticed two unexplained deductions from my seller account balance:

June 29, 2024: -$8,018.56

October 29, 2024: -$14,148.57

The transaction view called these deductions under Amazon Advertising and Other, but these charges are not included in my advertising expenses and do not correspond to any fees my account should be paying. I have reviewed all advertising activities and related costs but still cannot identify the source of these deductions.

After discovering the issue, I contacted Amazon Support for help, but I have not received a clear answer or solution. They are unable to determine the reason for the deductions. I believe this might be a technical glitch.

Has anyone else experienced a similar issue? Can someone help me resolve this financial problem? I would greatly appreciate any assistance!

Thank you!