A customer left us a positive product review but a negative seller feedback. Upon contacting them, they confirmed that they have received the product and are satisfied with it. They would like to remove seller feedback but are unable to do so.

We have contacted amazon but they refuse to help. Please help , the negative rating is affecting our seller account :(

@sakura_amazon_

@amazon

I have noticed some negative reviews/feedback/comments by some suspicious buyers among all the other positive comments/feedback in my products buyer review. I suspect the comments are done by my competitors to hamper my brand image. I am working hard to increase my sales and trying hard to make my products quality better. This can be seen by the positive buyer review, but these negative comments of some suspicious buyers are hampering my sales and brand image. I want to know how we can take care of our listing from competitors' fake negative reviews and feedback also we want amazon do action these type of seller we have proofs that attach in to these topic please take action .

we check our account and we find a seller rizik store that give negative feedback i am attaching some proofs that same customer give reviews on commission basis please check and take action theses type of seller and buyers.

Amazon's policy explicitly prohibits review solicitations that seek only positive feedback or offer compensation for reviews. Despite this, I've encountered a situation that deeply concerns me and affects the integrity of the platform. As a long-standing seller on Amazon for the past four years, my team and I have dedicated ourselves to offering quality products and have accrued around 600 ratings and 20 reviews for our suture practice kit during this period. However, a few months back, a new seller entered the market with a similar product. Suddenly they got lot of reviews for their product To investigate the matter further, I personally purchased the new suture practice kit from this competitor and discovered a disturbing tactic. Inside the kit, there was a promotional offer promising customers a cashback of Rs. 100 in exchange for leaving a 5-star review of the product. This practice blatantly violates Amazon's review policies and creates an unfair advantage for this seller. This issue not only undermines the credibility of reviews but also poses a significant threat to genuine sellers like us who strive to maintain ethical standards on the platform. I have registered a complaint using my buyer portal of amazon and they informed like they will take necessary action against the seller. But nothing was happened and the seller is still doing the same. I have raised lot of cases and also used report abuse option. But nothing was happened. Kindly advise is there any way to sort this issue.